Candyce Smith
Hutchins,TX
Summary
Driven by a results-focused approach, I leveraged my expertise in Account Management and high Emotional IQ at Pan-American Life Insurance to significantly enhance client satisfaction and retention. Specializing in CRM and interpersonal skills, I successfully mentored teams and pioneered effective client relationship strategies, fostering long-term loyalty and driving account growth. I am also licensed as a Life 7 Health insurance agent in the state of Texas.
Overview
30
30
years of professional experience
Work History
Account Executive
Pan-American Life Insurance
01.2019 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Processed renewals in a timely manner
Senior Account Executive
Pan-American Life Insurance
01.2010 - 01.2019
- Utilized CRM tools effectively to manage elite client information and track progress on accounts.
- Mentored junior account managers, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Managed and process renewals in a timely manner
Account Manager
USNow LP
10.2002 - 01.2010
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed fulfillment processing and timely renewal processing
Account Manager, Inside Sales
PrimeCO- (Verizon)
04.1994 - 01.2001
- Ensured that Sales channels received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with direct and indirect sales team by delivering exceptional service.
- Monitored bonus and commissions for designated sales teams
- Developed successful in-store sales incentive programs for direct channel teams.
Education
Associate of Applied Science - Business Administration And Management
University of Phoenix
Dallas, TX09.2004
Skills
Client Relationship Building
Account Management
Relationship building and management
High Emotional IQ
Critical Thinking
Written and verbal communication
Customer Relationship Management (CRM)
Interpersonal Skills
Languages
Spanish
Limited Working
Timeline
Account Executive
Pan-American Life Insurance
01.2019 - Current
Senior Account Executive
Pan-American Life Insurance
01.2010 - 01.2019
Account Manager
USNow LP
10.2002 - 01.2010
Account Manager, Inside Sales
PrimeCO- (Verizon)
04.1994 - 01.2001
Associate of Applied Science - Business Administration And Management
University of Phoenix
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