Canstrica Archie
Internal Revenue Service, IRS
Memphis,TN
1
Certification
23
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
8 Months- Assisted customers with inquiries regarding tax filings and refund statuses.
- Resolved issues by analyzing taxpayer accounts and providing accurate information.
- Utilized IRS software systems to document interactions and track case progress.
- Adhered to federal regulations while handling sensitive taxpayer information securely.
Medical Assistant Instructor
1 Year 10 Months- Developed and delivered comprehensive curriculum for medical assistant training programs.
- Assessed student performance through practical evaluations and theoretical examinations.
- Facilitated hands-on learning experiences in clinical settings to enhance student competencies.
- Mentored students in professional communication and patient interaction techniques.
- Implemented innovative teaching strategies to accommodate diverse learning styles among students.
Medical Assistant Instructor
8 Months- Evaluated program outcomes to ensure alignment with industry standards and accreditation requirements.
- Served as a positive role model for students by demonstrating professional behavior both inside and outside the classroom setting.
- Mentored numerous students who successfully completed certification exams on their first attempt, leading to a higher program pass rate.
- Fostered a supportive and inclusive classroom environment that encouraged open dialogue and mutual respect among students.
- Enhanced students'' clinical skills through carefully designed practical sessions and lab exercises.
- Administered regular quizzes and exams to evaluate student progress, providing constructive feedback on areas of improvement or reinforcing successful performance.
Diabetes Care Coordinator
8 Months- Coordinated patient care plans with multidisciplinary teams to ensure seamless service delivery.
- Facilitated communication between patients, families, and healthcare providers to enhance understanding of treatment options.
- Monitored patient progress and adjusted care strategies based on evolving needs and feedback.
- Implemented electronic health record (EHR) systems to streamline documentation and improve data accuracy.
- Developed educational materials for patients, promoting self-management and adherence to treatment plans.
Phlebotomist
19 Years 7 Months- Collected blood samples using venipuncture and capillary techniques ensuring patient comfort and safety.
- Maintained accurate patient records and specimen labeling to uphold compliance with healthcare regulations.
- Collaborated with lab staff to ensure timely processing of specimens, enhancing workflow efficiency.
- Trained new phlebotomists on best practices in blood collection and patient interaction protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Education
Bachelor of Science - Healthcare Management
Diploma - Medical Assisting
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Conflict resolution
Professional telephone demeanor
Scheduling
Microsoft outlook
Follow-up skills
Certification
- RMA - Registered Medical Assistant
Timeline
Customer Service Representative
Internal Revenue Service, IRS
12.2025 - CurrentRead More
Medical Assistant Instructor
Concorde Career Colleges
02.2024 - 12.2025Read More
Medical Assistant Instructor
Benjamin L. Hooks JobCorps Center
06.2023 - 02.2024Read More
Diabetes Care Coordinator
Baptist Memorial Hospital Memphis
10.2022 - 06.2023Read More
Phlebotomist
West Cancer Clinic
03.2003 - 10.2022Read More
University of Phoenix
Bachelor of Science from Healthcare Management
Read More
Remington College
Diploma from Medical Assisting
Read More
NAHP Medical Assisting Certificate
Nationally Registered Medical Assistant