Capreshia McGregor
Norristown,PA
Summary
Highly dependable and detail-oriented professional with a strong focus on achieving results. Exceptional leadership and interpersonal skills contribute to a sense of organization and professionalism in every task. Motivated by inspiring and motivating others, excels as a negotiator and dedicated to working hard for success. Continuously seeks opportunities to advance career and develop skills further.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
CVS health pharmacy
08.2022 - Current
- Customer support, inventory, shipment, recruitment, e-commerce, reach metrics, payroll, training and development, build rapport, cash handling, stock, merchandising, sales, key holder, resolving customer concerns, supporting employees, handling online orders, multi-line phone system, employee evaluation, bag checks, cash monitoring, knowledge of products, management duties, register reconciliation, cleaning, data entry, coaching, mentoring employees, conflict management, payroll, scheduling, store credits, store expenses, succession planning, profit and loss, interact with vendors and suppliers, track & increasing sales, manage store budget, reduce cost expenses, hiring and training staff, and other duties
Store Manager
Buckle
04.2022 - 08.2022
- Customer support, inventory, shipment, recruitment, e-commerce, reach metrics, training and development, build rapport, cash handling, stock, merchandising, sales, key holder, resolving customer concerns, supporting employees, handling online orders, payroll, multi-line phone system, employee evaluation, bag checks, cash monitoring, fitting customers, knowledge of products (shoes, jewelry, perfumes, colognes, shirts, pants, accessories, etc.), management duties, register reconciliation, cleaning, data entry, coaching, mentoring employees, conflict management, payroll, scheduling, Daily SPG, and other duties assigned
Assistant Store Manager
Kendra Scott
09.2021 - 04.2022
- Customer support, inventory, shipment, recruitment, e-commerce, reach metrics, payroll, training and development, build rapport, cash handling, schedule events at the store, schedule fundraising for nonprofit organizations, filling out paperwork for damaged jewelry repairs, place orders for customized engagement rings, attend corporate trainings, stock, merchandising, sales, key holder, resolving customer concerns, supporting employees, handling online orders, multi-line phone system, employee evaluation, bag checks, cash monitoring, knowledge of products, management duties, register reconciliation, cleaning, data entry, coaching, mentoring employees, conflict management, payroll, scheduling, store credits, store expenses, succession planning, profit and loss, interact with vendors and suppliers, track & increasing sales, manage store budget, reduce cost expenses, hiring and training staff, and other duties
Retail Shift Manager
Road Runner Sports
04.2021 - 09.2021
- Customer support, inventory, shipment, recruitment, e-commerce, reach metrics, training and development, build rapport, cash handling, stock, merchandising, sales, key holder, resolving customer concerns, supporting employees, handling online orders, multi-line phone system, employee evaluation, bag checks, cash monitoring, fitting customers, knowledge of shoes, management duties, register reconciliation, cleaning, data entry, payroll, coaching, mentoring employees, conflict management, and other duties assigned
Retail Sales Consultant
AT&T of Bala Cynwyd, Pa.
12.2019 - 04.2021
- Customer support, multi-line phone system, e-commerce, demo, inventory, software troubleshooting, telecommunication, reach metrics, cash handling, build rapport, bill payments, upselling, insurance or warranty claims, training and development, stock, sales, technology expert, computer networking, account management, CRM software (sales force), negotiation, and other duties assigned
Senior Lead Loss Prevention Agent (district Assistant Manager)
Rite aid pharmacy in Philadelphia, Pa.
06.2016 - 09.2019
- Customer support, securing merchandise, monitoring the entire store, surveillance, quality control, deterrence, detainment, internal and external investigations, data analysis, analytics, scheduling, credit card fraud investigations, training and development, workforce management, bag checks, recruiting, RF scanner, order products for store, hiring, interviewing, employee evaluation, district management, interrogation, key holder, alarm checking, cash monitoring, management, word processing, and other duties assigned to me
Student Investigator
Pennsylvania innocence project in Philadelphia, Pa.
01.2016 - 12.2016
- Case briefing, witness identification, legal investigation and research, discovery evidence, word processing, daily activity log, analytics, emailing, interviewing, skip tracing, surveillance, and other duties assigned
Loss Prevention
Nordstrom
11.2015 - 04.2016
- Customer support, securing merchandise, e-commerce, monitoring store, surveillance, quality control, deterrence, detainment, internal and external investigations, data analysis, analytics, training and development, bag checks, key holder, alarm checking, cash monitoring, word processing, training and development, and other duties assigned to me
Concession Cashier
Legends
04.2014 - 08.2015
- Cash handling, customer support, order fulfillment, inventory, replenishment, sanitation, mathematics, analytics, training and development, Safe Serv certified, sales, and other duties assigned
Home Shopping Associate/ Cashier
ShopRite
07.2014 - 03.2015
- Cash handling, customer support, sanitation, e-commerce, analytics, processing online orders, handling returns, cash operating, order fulfillment, replenishment, product location, sales, mathematics, and other duties assigned
Customer Experience Associate
Old Navy
08.2012 - 04.2013
- Cash handling, cash operating, customer support, e-commerce, returns and exchanges, sales, replenishment, ticketing, mark downs, price check, inventory, answering multiple phone lines, sanitation, planograms, merchandising, training and development, negotiation, and other duties assigned
Price Change Associate
Target
10.2010 - 01.2011
- Cash handling, cash operating, customer support, e-commerce, returns, replenishment, ticketing, mark downs, pushing freight, price check, inventory, sales, back stock, reshop, rewrap, price changes, signage, negotiation, and other duties assigned
Supervisor
Forman Mills
11.2009 - 04.2010
- Cash handling, cash operating, customer support, e-commerce operate a fitting room, handling returns, recovery, ticketing, signage, inventory, sales, pushing freight, merchandising, planograms, training and development, retail management, negotiation, and other duties assigned
Education
Bachelor of Science - cyber security with a concentration on digital forensics
Wilmington University
New Castle, De.12.2026
Bachelor Of Applied Science - criminal justice, anthropology and national security
Rutgers, The State University of New Jersey
Camden, NJ12.2016
Skills
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Cash management
- Retail inventory management
- Recruitment and hiring
- Goals and performance
- Team motivation
- Leadership development
- Supply ordering
- Policies and procedures
- Employee scheduling
- Work Planning and Prioritization
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Retail sales techniques
- Payroll management
- Bank deposit procedures
- Retail merchandise quality standards
- Loss prevention procedures
- Sales analysis
- Maximizing profitability
- Sales promotions
- Vendor management
- Delegating work
- Advertising and marketing
- Personnel development
- Project management
- Special events
- Culture development
- Risk management
- Promotional planning
- Budget development
- Database management
- Systems and software expertise
- Financial operations management
- Security system monitoring
- Revenue generation
- Mathematical aptitude
- Budget administration
- Root-cause analysis
- Program implementation
- Report generation
- Verbal and written communication
- Customer feedback analysis
- Training and mentoring
Accomplishments
- Tips certification
- Membership Intake Process Certification
- CPR/AED/First aid certification
- FEMA Certifications: IS-00700.a, IS-00100.b, IS-00101.c, IS-00200.b, IS-00800.b, IS-00706, IS-00701.a, IS-00241.b
- Most creative award 2nd place
- Fall hair competition 2nd place
- Spring hair competition 1st place
- Holiday style award 1st place
- Most outstanding in student council
- NJ STARS recipient
- Student council achievement award
- Certificate of promotion
- D.A.R.E. class representative award
- Student council award
- Hair styling competition 1st place award
- Best dressed award
- Honorable mention
- Highest GPA in social studies
- Service club award
- Principal’s list
- Highest GPA in English 2cp
- Highest GPA in cosmetology 2
- Highest GPA in integrated geometry cp
- Hall of fame student award
- Highest GPA in English 3 honors
- Highest GPA in cosmetology 3
- Highest GPA in US History 1
- Most outstanding senior occupational award for cosmetology
- High school diploma
Activities Community Service
- Jersey Cares, Volunteer, 05/01/12, Present, Work on volunteer projects throughout New Jersey for children, needy families, homeless people, and the environment.
- Cathedral Kitchen, Volunteer, 05/01/12, Present, Feed the homeless that come to the Cathedral Kitchen.
- MS Society, Volunteer, 03/01/13, Present, Work on different volunteer projects that deal with MS, participate in MS walks, MS activities, and be an advocate for MS.
- Criminal Justice Organization at Rutgers Camden, Active Member, 09/01/12, Present
- Criminal Justice Organization at Rutgers Camden, Marketing Officer, 09/01/13, 10/01/14
- Zeta Phi Beta Sorority Incorporated, Active Member, 04/01/15, Present, Tamias (Treasurer), 05/01/15, Present, Grammateus (Secretary), 05/01/15, Present, Z Hope Chair (Community Service), 05/01/15, Present
- North Camden Little League, Assistant Coach, 04/01/14, Present
- North Camden Little League, Administrative Coach
Certification
Associates degree,
High school diploma,
Mixologist certification,
Test out pro and CompTIA
Languages
English
Native or Bilingual
Timeline
Store Manager
CVS health pharmacy
08.2022 - Current
Store Manager
Buckle
04.2022 - 08.2022
Assistant Store Manager
Kendra Scott
09.2021 - 04.2022
Retail Shift Manager
Road Runner Sports
04.2021 - 09.2021
Retail Sales Consultant
AT&T of Bala Cynwyd, Pa.
12.2019 - 04.2021
Senior Lead Loss Prevention Agent (district Assistant Manager)
Rite aid pharmacy in Philadelphia, Pa.
06.2016 - 09.2019
Student Investigator
Pennsylvania innocence project in Philadelphia, Pa.
01.2016 - 12.2016
Loss Prevention
Nordstrom
11.2015 - 04.2016
Home Shopping Associate/ Cashier
ShopRite
07.2014 - 03.2015
Concession Cashier
Legends
04.2014 - 08.2015
Customer Experience Associate
Old Navy
08.2012 - 04.2013
Price Change Associate
Target
10.2010 - 01.2011
Supervisor
Forman Mills
11.2009 - 04.2010
Bachelor of Science - cyber security with a concentration on digital forensics
Wilmington University
Bachelor Of Applied Science - criminal justice, anthropology and national security
Rutgers, The State University of New Jersey
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