Capri Smith-Pritchett
UNC Rex Healthcare
Durham,NC
1
Certification
6
years of professional experience
Demonstrates strong leadership, communication, and problem-solving abilities while working with diverse patient populations and healthcare professionals. Committed to delivering patient-centered care, optimizing workflow processes, and utilizing data-driven strategies to strengthen healthcare delivery and organizational performance. Skilled in managing patient access, data abstraction, coordinating interdisciplinary care teams, and improving continuity of care to enhance patient outcomes and operational efficiency.
Work History
Patient Access Intake Specialist
- Manage patient registration processes (insurance verification, patient and guarantor demographics, etc.) ensuring patient safety, charging, coding, insurance processing, and billing accuracy.
- Utilized Epic EHR daily to manage patient charts, input clinical documentation, and process orders safely.
- Schedules all new and follow-up patient appointments as required and attempt to reschedule cancellations whenever possible.
- Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure.
Home Health Aide (Part-Time)
10 Months- Assist with non medical tasks and care coordination.
- Support mobility, safety, and daily living activities.
- Collaborate with healthcare professionals to create personalized care plans tailored to individual patient needs.
- Maintain accurate documentation of patient progress.
Patient Care Coordinator Intern
4 Months- Coordinate care across the continuum, and close gaps in preventive and health maintenance care
- Ensure correct patient-provider assignment within insurance plans
- Communicate with physicians, nurses, and specialists to ensure continuity of care
- Assist patients with scheduling appointments, referrals, and follow-up visits
- Track patient care plans and document interactions in the electronic health record (EHR)
Caregiver (Part-Time)
4 Years 4 Months- Assisted residents with daily living activities, ensuring comfort and well-being.
- Monitored and recorded vital signs, reporting changes to nursing staff promptly.
- Developed personalized care plans in collaboration with healthcare professionals.
- Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
Education
Master of Science - Health Science Concentration in Population Health
- Health Policy and Economics
- Health Insurance Reimbursement
- Data Analytics
- Health Care Delivery
- Revenue Cycle
Bachelor of Science - Kinesiology
Dean's List
Skills
Insurance Verification (Medicare
Medicaid)
Medical Billing
Care Coordination
Direct Patient Care
Multi-line phone management
Epic EHR
Patient registration
Appointment scheduling
Referral processing
Patient demographics
Certification
Health Care Administration, Wilmington University - 2026
Timeline
Patient Access Intake Specialist
UNC Rex Healthcare
08.2026 - CurrentRead More
Patient Care Coordinator Intern
Family Practice Associates
03.2026 - 07.2026Read More
Home Health Aide (Part-Time)
Aging In Place Senior Care Services
10.2025 - 08.2026Read More
Caregiver (Part-Time)
The Summit
12.2020 - 04.2025Read More
Delaware State University
Bachelor of Science from Kinesiology
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Wilmington University
Master of Science from Health Science Concentration in Population Health
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