Capri Smith-Pritchett
Durham,NC
Summary
Demonstrates strong leadership, communication, and problem-solving abilities while working with diverse patient populations and healthcare professionals. Committed to delivering patient-centered care, optimizing workflow processes, and utilizing data-driven strategies to strengthen healthcare delivery and organizational performance. Skilled in managing patient access, data abstraction, coordinating interdisciplinary care teams, and improving continuity of care to enhance patient outcomes and operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient Access Intake Specialist
UNC Rex Healthcare
Raleigh, NC
08.2026 - Current
- Manage patient registration processes (insurance verification, patient and guarantor demographics, etc.) ensuring patient safety, charging, coding, insurance processing, and billing accuracy.
- Utilized Epic EHR daily to manage patient charts, input clinical documentation, and process orders safely.
- Schedules all new and follow-up patient appointments as required and attempt to reschedule cancellations whenever possible.
- Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure.
Home Health Aide (Part-Time)
Aging In Place Senior Care Services
Wilmington, DE
10.2025 - 08.2026
- Assist with non medical tasks and care coordination.
- Support mobility, safety, and daily living activities.
- Collaborate with healthcare professionals to create personalized care plans tailored to individual patient needs.
- Maintain accurate documentation of patient progress.
Patient Care Coordinator Intern
Family Practice Associates
Wilmington, DE
03.2026 - 07.2026
- Used data-driven decisions to improve health care for population segments with shared health conditions, demographics and social determinants of health.
- Identified and minimized economical barriers to coordinated care.
- Organized the Continuity of Care (CoC) Program to reward primary care providers (PCPs) for proactively coordinating preventive medicine and thoroughly assessing patients
Caregiver (Part-Time)
The Summit
Hockessin, DE
12.2020 - 04.2025
- Assisted residents with daily living activities, ensuring comfort and well-being.
- Monitored and recorded vital signs, reporting changes to nursing staff promptly.
- Developed personalized care plans in collaboration with healthcare professionals.
- Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
Patient Service Representative (Remote)
Crozer Hospital
Chester, PA
09.2019 - 03.2025
- Obtained authorizations based on insurance plan contracts/guidelines, document in billing system per policy and procedure.
- Analyzed insurance coverage and benefits for service to ensure timely reimbursement.
- Responsible for accurate and complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies.
Education
Master of Science - Health Science Concentration in Population Health
Wilmington University
New Castle, DE05-2026
Bachelor of Science - Kinesiology
Delaware State University
Dover, DE05-2022
Skills
- Insurance Verification (Medicare, Medicaid)
- Leadership
- Identify Health Care Gaps
- Medical Billing
- Care Coordination
- Direct Patient Care
- Multi-line phone management
- Epic EHR
- Patient registration
- Appointment scheduling
- Referral processing
- Patient demographics
Certification
Health Care Administration, Wilmington University - 2026
Timeline
Patient Access Intake Specialist
UNC Rex Healthcare
08.2026 - Current
Patient Care Coordinator Intern
Family Practice Associates
03.2026 - 07.2026
Home Health Aide (Part-Time)
Aging In Place Senior Care Services
10.2025 - 08.2026
Caregiver (Part-Time)
The Summit
12.2020 - 04.2025
Patient Service Representative (Remote)
Crozer Hospital
09.2019 - 03.2025
Master of Science - Health Science Concentration in Population Health
Wilmington University
Bachelor of Science - Kinesiology
Delaware State University