Caprice McCray
Wellington,FL
Summary
Results-driven professional with extensive experience in patient access and technology support, particularly at Memorial Health Hospital. Demonstrated excellence in enhancing patient experiences and optimizing IT operations, showcasing strong customer service skills and technical proficiency in SQL. Proven track record of data analysis and project leadership, leading to notable improvements in operational efficiency and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Access Ambassador
Memorial Health Hospital
12.2024 - Current
- Assists patients and families professionally and compassionately, ensuring an exceptional patient experience
- Conduct patient check-ins and registrations, accurately collecting demographic and insurance information
- Verify insurance eligibility, benefits, and authorization requirements to secure coverage for medical services
- Communicate financial obligations to patients and assist with payment options or financial counseling referrals
- Coordinate with clinical and administrative teams to ensure efficient patient flow and adherence to hospital policies
- Schedule patient appointments, procedures, and follow-ups while ensuring accurate data entry in scheduling systems
- Maintain patient confidentiality and comply with HIPAA standards while managing sensitive information
Intern Student Technologist
15th Judicial Circuit Court
West Palm Beach, FL
07.2024 - 12.2024
- Provides technical support for Microsoft Windows-based desktops, tablets, and non-Windows devices, ensuring smooth operation and resolving hardware/software issues.
- Installs, supports, and maintains desktop computers, laptops, tablets, mobile devices, and peripherals to ensure adequate equipment operation.
- Assists users with problem resolution in operating computer hardware and software across five courthouses.
- Participates in both large and small technology projects, contributing to improving IT infrastructure.
- Establishes working relationships with judges, court personnel, attorneys, law enforcement, social services, witnesses, and the public to ensure seamless IT support.
Patient Access Representative II
Delray Medical Center
08.2023 - 06.2024
- Greeted customers following Conifer Standards of Care, providing world-class customer service and completing full patient registration at the date of service
- Adhered to financial and cash control policies and procedures, thoroughly explaining and securing hospital and patient legal forms
- Scanned Protected Health Information and created patient information packets/folders for upcoming hospital services
- Assisted with scheduling diagnostic procedures, entered data in the scheduling system, provided appointment instructions, and performed other tasks as needed
- Verified insurance, benefits, coverage, and eligibility, completed assigned registration financial clearance work lists activities, and obtained insurance authorizations for scheduled and unscheduled hospital services
Transportation Security Officer
Department of Homeland Security
11.2022 - 03.2023
- Operated various screening equipment and technology to identify dangerous objects in baggage, cargo, and on passengers to prevent those objects from being transported onto the aircraft
- Performed searches and screening, which may include physical interaction with passengers, to ensure their safety and security
- Maintained focus and awareness while working in a stressful environment with noise from alarms, machinery, and people to locate potential life-threatening or mass destructive devices
Economic Specialist
Department of Children and Families
04.2022 - 10.2022
- Interviewed applicants to verify eligibility for food assistance, Medicaid, and cash assistance programs
- Applied laws, rules, and regulations governing eligibility and granted determination for multiple public assistance programs
- Planned and organized caseload to ensure work was completed efficiently and reviewed basic computer documents
- Analyzed and interpreted written, numerical, and verbal data from various sources to make informed eligibility determinations
- Handled call center tasks, including responding to inquiries, providing program information, and assisting clients with their applications over the phone
Administration Assistant
Davenport Property Management
12.2021 - 03.2022
- Converted data from paper format into computer files, ensuring accurate and efficient data management
- Performed data entry and utilized two systems: one for data entry and the other for formatting data
- Verified data by comparing source documentation and updated existing data
- Sorted, organized, and scanned paperwork to maintain a well-organized filing system
- Performed day-to-day financial transactions, including verifying, classifying, computing, and posting accounts payable data
- Verified discrepancies by requesting and reviewing supplier statements and reported on outstanding invoices
- Ensured the accuracy of supplier information and maintained databases by entering new and updated records
Front End Supervisor
Ross Dress for Less
07.2014 - 01.2022
- Provided excellent customer service to ensure a customer-focused shopping experience
- Oversaw breaks among team members, and implemented cross-performance of merchandise sizing, ticketing, and presentation
- Accurately, managed front-end operations, POS machines, greeting customers, maintained a clean work area, and strived to maintain superior customer satisfaction
- Instructed new employees, enforced policy, analyzed issues, and met sales goals
Sales Associate
Macy’s
08.2013 - 01.2014
- Accurately managed sales trends, and POS operations, greeted customers, suggested alternative products, and answered inquiries about online or in-store merchandise
- Processed bill payments by cash or credit card
- Supervised new employees and coached them as needed
- Surpassed sales goals and promoted sales
- Provided excellent customer service to ensure a positive customer experience
Education
Bachelor of Science - Database Management
Palm Beach State
Lake Worth, FL12-2025
Associate of Arts - Liberal Arts
Broward College
Coconut Creek, FL11.2018
High School Graduate -
Marjory Stoneman Douglas High School
06.2014
Skills
- Excellent customer service
- Quick learner
- Coachable learner
- Compassionate
- Understanding
- Delegates responsibility
- Effective verbal communication skills
- Active listener
- Strategy developer
- SQL
- Python
- Java
- HTML
- Research and analysis
- Critical thinking and analysis
- Research collaboration
References
References available upon request.
Timeline
Patient Access Ambassador
Memorial Health Hospital
12.2024 - Current
Intern Student Technologist
15th Judicial Circuit Court
07.2024 - 12.2024
Patient Access Representative II
Delray Medical Center
08.2023 - 06.2024
Transportation Security Officer
Department of Homeland Security
11.2022 - 03.2023
Economic Specialist
Department of Children and Families
04.2022 - 10.2022
Administration Assistant
Davenport Property Management
12.2021 - 03.2022
Front End Supervisor
Ross Dress for Less
07.2014 - 01.2022
Sales Associate
Macy’s
08.2013 - 01.2014
Bachelor of Science - Database Management
Palm Beach State
Associate of Arts - Liberal Arts
Broward College
High School Graduate -
Marjory Stoneman Douglas High School
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