Melissa Beard
Perryville,MD
Summary
Customer Service Cashier recognized for exceptional productivity and efficient task execution. Proficient in point of sale systems, adept at resolving customer disputes, and experienced in inventory management. Strong communication and problem-solving skills contribute to positive customer interactions and seamless store operations.
Overview
41
41
years of professional experience
Work History
Patient Access Supervisor
University of MD UCH
Aberdeen, Maryland
06.2020 - Current
- Provide guidance and assistance to team members of patient access areas
- Communicate organizational needs
- Oversee employee performance
- Communicate with other departments within the hospital
- Payroll
- Provide coverage in different areas within the Patient Access Department
- Schedule patients for outpatient testing
- Complete yearly evaluations
Outpatient Registration Supervisor
University of MD UCH
01.2015 - 01.2020
- Provided customer service to patients arriving for scheduled appointments
- Monthly scheduling for the outpatient registration Team
- Worked between UCMC campus and HMH campus to provide adequate coverage
- Kept track of and ordered supplies for the outpatient area
- Communicated with other departments within the hospital
Emergency Department Supervisor (Registration)
University of MD UCH
01.2008 - 01.2015
- Provided customer service for patients arriving thru the ED
- Training new employees in a variety of positions.
- Communicate effectively with colleagues and management.
- Frequently assist the registration team during rush periods to foster teamwork.
- Successfully multitask while remaining professional and courteous in a fast-paced environment
- Payroll and Scheduling for the ED Registration Team
- Occurrence tracking
- Error tracking
Customer Service Rep
Acme Markets
Havre de Grace, Maryland
04.1985 - 10.2006
- Responsible for daily front end operations
- Ensured that customers were being served in a friendly timely manner
- Balancing safes and tills at the end of the day
- Completed deposits for bank pick up
Education
High School Diploma -
Perryville High School
Perryville, MD06.1987
Some College (No Degree) - General Studies
Cecil College
North East, MDSkills
- Customer service expertise
- Customer relationship management
- Problem solving
- Money handling
- Team building
- Compliance oversight
- Strong empathy
- Payroll administration
- Patient scheduling
- Patient registration
- Data management
- Performance evaluation
- Effective problem solving
- Excellent customer service
Timeline
Patient Access Supervisor
University of MD UCH
06.2020 - Current
Outpatient Registration Supervisor
University of MD UCH
01.2015 - 01.2020
Emergency Department Supervisor (Registration)
University of MD UCH
01.2008 - 01.2015
Customer Service Rep
Acme Markets
04.1985 - 10.2006
High School Diploma -
Perryville High School
Some College (No Degree) - General Studies
Cecil College