Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Erickson

Fargo

Summary

Capable Patient Access Supervisor dedicated to providing superior support for staff members in every aspect of the job. Also providing support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication. Excels at identifying client and staff needs and concerns to improve engagement strategies and overall service. I have been dancing for 17 years. Background includes dance performance, recital planning, performance management and classroom instruction. Passionate about instilling a love of dance in children, as well as techniques and strength for long-term benefits. As well as dancing on the high school dance team which takes a lot of time management and dedication. Motivating and engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

9
9
years of professional experience

Work History

Patient Access Supervisor

Essentia Health-Fargo
Fargo
11.2024 - Current
  • Managed staff scheduling to ensure adequate coverage during peak times.
  • Coordinated communication between departments to streamline patient flow.
  • Implemented process improvements to enhance the patient experience.
  • Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.
  • Ensured all policies and procedures related to patient access were followed.
  • Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Built work schedules for staff members and covered sick calls when needed.

Dance Instructor

Just For Kix
04.2024 - Current
  • Assisted with coordination and administration of complete dance program.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
  • Met needs of different students by adapting teaching materials and methods.
  • Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.
  • Helped students meet course goals by establishing clear objectives for lessons, units and projects.
  • Promoted creative expression to encourage students to explore dance as art and self expression through movement.
  • Established strong rapport among peers by actively participating in staff meetings and contributing valuable insights towards program development.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.

Patient Access Representative

Essentia Health-Fargo
10.2022 - 10.2024
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Trained new staff on hospital processes and procedures.
  • Greeted and assisted patients with check-in procedures.
  • Provided fast and efficient care
  • Able to multitask well, per working in the Emergency Department
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Patient Access Representative

Essentia Health
05.2022 - 09.2022
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Learned and understand the ins and outs of the EPIC system

Waitress

Dock 77
05.2021 - 08.2021
  • Handled cash and credit card transactions and balanced cash drawer at the end of each shift.
  • Worked as part of a team to keep the dining room clean and organized during busy hours.
  • Waitressing often requires being able to work varying shifts, weekends, and holidays
  • Trained new servers on customer service, cash handling, and menu knowledge
  • Able to multitask in a busy environment
  • Strong communication between coworkers, management, and customers
  • Contributed to the team effort by completing side work and other tasks as needed
  • Provided friendly, efficient service to customers while maintaining a clean and organized dining room

Family Nanny

Mother Of Children
06.2017 - 08.2020
  • Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
  • Established open communication with parents for seamless coordination in children''s daily routines and schedules.
  • Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
  • Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
  • Drove children to dance, cheer, and sports practices.
  • Engaged with children on individual basis to build positive relationships.

Dance Instructor

Just For Kix
07.2016 - 08.2020
  • Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
  • Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
  • Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Facilitated workshops for advanced dancers, refining technique and enhancing overall performance quality.
  • Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
  • Regularly evaluated student progress through assessments, adjusting teaching methods accordingly for optimal results.
  • Planned routines for recitals and performances.
  • Utilized different styles of teaching to accommodate students of all capabilities.

Education

Bachelors - Business Administration

North Dakota State University
Fargo, ND
05-2026

High School Diploma -

Brainerd Senior High School
Brainerd, MN
05.2020

Skills

  • Instructional Techniques
  • Strong leadership
  • Friendly and outgoing
  • Customer service
  • Organization
  • Choreography expertise
  • Positive Reinforcement
  • Competition Preparation
  • Training Coordination
  • Insurance Verification
  • Registration management
  • Relationship Building
  • Team Leadership
  • Patient Registration
  • Healthcare systems navigation
  • Team management

Timeline

Patient Access Supervisor

Essentia Health-Fargo
11.2024 - Current

Dance Instructor

Just For Kix
04.2024 - Current

Patient Access Representative

Essentia Health-Fargo
10.2022 - 10.2024

Patient Access Representative

Essentia Health
05.2022 - 09.2022

Waitress

Dock 77
05.2021 - 08.2021

Family Nanny

Mother Of Children
06.2017 - 08.2020

Dance Instructor

Just For Kix
07.2016 - 08.2020

Bachelors - Business Administration

North Dakota State University

High School Diploma -

Brainerd Senior High School

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