RAMONA SMITH
Chicago,IL
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
24
24
years of professional experience
Work History
MAIL CLERK
UNITED STATES POSTAL SERVICES
08.2020 - Current
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
ASSISTANT ACTIVITY DIRECTOR
SOUTHVIEW MANOR
12.2015 - 12.2020
- Coordinated and executed over 1,200+ Residential Programming Activities for 150+ residents
- Implemented successful partnership initiatives with local organizations to expand available resources for programs and foster community connections.
- Ensured compliance with all federal, state, and local regulations pertaining to the operation of recreation programs by staying current on relevant laws and policy updates.
- Established a welcoming environment for participants by fostering positive relationships among attendees, staff, and volunteers.
- Streamlined activity scheduling by collaborating with other departments, ensuring efficient use of resources and facilities.
BUS OPERATOR
CHICAGO TRANSIT AUTHORITY
06.2000 - 05.2015
- Safely, courteously and efficiently transported individuals on scheduled routes throughout the city by utilizing defensive driving techniques
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
Education
High School Diploma -
ENGLEWOOD HIGH SCHOOL
Chicago, IL06.1992
Skills
- Program Development
- Advanced skills in MS Word, Power Point and Excel
- CPI and CPR Certified with 6 years of experience
- Meticulous attention to detail
- Knowledge of MDS and Kronos Systems
- Customer Service
- Team Collaboration
- Problem-solving skills
- Workplace Safety
Timeline
MAIL CLERK
UNITED STATES POSTAL SERVICES
08.2020 - Current
ASSISTANT ACTIVITY DIRECTOR
SOUTHVIEW MANOR
12.2015 - 12.2020
BUS OPERATOR
CHICAGO TRANSIT AUTHORITY
06.2000 - 05.2015
High School Diploma -
ENGLEWOOD HIGH SCHOOL
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