Jose Estrada
Laredo
Summary
Versatile and results-driven professional with a background at IBC Bank, excelling in roles that demand meticulous attention to detail and a strong ability to troubleshoot complex systems. Demonstrated success in enhancing operational efficiency and fostering team collaboration. Skilled in technical troubleshooting and staff training, significantly improving workplace safety and customer satisfaction.
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mail Clerk
IBC Bank
06.2023 - Current
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
Maintenance Crew Member
Laredo Horizon Development
08.2022 - 06.2023
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
HVAC Technician
Xcel Air Conditioning Services
12.2021 - 08.2022
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
Car Wash Supervisor
Dale Shine Carwash Xpress
05.2020 - 02.2022
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
Education
High School Diploma -
Lyndon B. Johnson High School
Laredo, TX05-2020
Skills
- Problem-solving skills
- Customer service
- Team collaboration
- Workplace safety
- Technical troubleshooting
- System troubleshooting
- Staff training and development
- Employee scheduling
Certification
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Mail Clerk
IBC Bank
06.2023 - Current
Maintenance Crew Member
Laredo Horizon Development
08.2022 - 06.2023
HVAC Technician
Xcel Air Conditioning Services
12.2021 - 08.2022
Car Wash Supervisor
Dale Shine Carwash Xpress
05.2020 - 02.2022
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
High School Diploma -
Lyndon B. Johnson High School
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