Caprice Thompson
Cleveland,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Supervisor
Brand Castle
Bedford, OH
06.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Debt Collector/ Remote
Discover
New Albany, OH
07.2021 - 05.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documented customer payment interactions and account statuses for future reference.
Health Care Assistant
Planned Parenthood
Bedford, OH
02.2017 - 05.2021
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Reduced stress levels for patients and families by providing clear communication and timely updates on care plans.
- Conducted health education sessions for patients, empowering them with knowledge for better health management.
Customer Service Representative
National Enterprises System
Solon, OH
10.2013 - 01.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Diploma - Marketing
Maple Heights High School
Maple Heights, OH05.2010
Skills
- Training and mentoring
- Goal-Oriented
- Multitasking
- Time Management
- Attention to Detail
- Excellent Communication
Timeline
Supervisor
Brand Castle
06.2024 - Current
Debt Collector/ Remote
Discover
07.2021 - 05.2024
Health Care Assistant
Planned Parenthood
02.2017 - 05.2021
Customer Service Representative
National Enterprises System
10.2013 - 01.2017
Diploma - Marketing
Maple Heights High School