Caprice Wesley
Chicago Heights
Summary
Dedicated Medical Assistant experienced in patient intake and managing healthcare workflows. Proficient in medical terminology and customer service, contributing to improved patient experiences and streamlined operations.
Overview
1
1
year of professional experience
Work History
Medical Assistant
Franciscan Physician Network
Olympia Fields, IL
12.2024 - Current
- Assisted in patient intake, ensuring accurate collection of medical history and vital signs.
- Scheduled appointments and managed physician calendars to optimize patient flow.
- Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
- Supported healthcare providers during procedures, ensuring necessary instruments were available.
- Documented patient interactions in electronic health records accurately and efficiently.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Assisting
Prairie State College
Chicago Heights, IL12-2024
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
Franciscan Physician Network
12.2024 - Current
Medical Assisting
Prairie State College