Cara Mason
Livonia
Summary
Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Prior Talented Owner with excellent marketing, customer service and facility oversight skills and more than 18 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
BDC Auto Sales Representative
Varsity Lincoln - Novi
Novi
12.2024 - 06.2025
- Engaged customers to understand their automotive needs and preferences.
- Conducted vehicle demonstrations to highlight features and benefits effectively.
- Negotiated pricing and financing options to close sales efficiently.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Utilized CRM software to track leads and manage client relationships effectively.
- Greeted customers and answered inquiries about vehicles.
- Developed relationships with customers through follow-up calls and emails after sales were completed.
- Resolved customer complaints promptly while maintaining professional demeanor.
- Performed administrative tasks such as filing documents or updating records in the dealership's database system.
- Provided test drives to potential customers to demonstrate vehicle operation and performance capabilities.
- Provided excellent customer service throughout all stages of the buying process from initial contact to delivery of vehicle.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Responded to inquiries from potential customers via email and telephone.
- Maintained up-to-date database of sales contacts and customer information.
Emergency Road Side Assistant Call Representative
AAA Auto Club Group
Livonia
11.2023 - 10.2024
- Managed high-volume inbound calls to assist customer inquiries.
- Resolved customer issues with empathy and clear communication.
- Documented call details accurately in customer management systems.
- Collaborated with team members to enhance service quality and efficiency.
- Maintained up-to-date knowledge of company policies and procedures.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Audited customer account information to identify issues and develop solutions.
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Reviewed account and service histories to identify trends and resolve issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Demonstrated proficiency in navigating multiple computer programs simultaneously during customer interactions.
- Resolved complaints quickly and efficiently while maintaining a positive attitude towards customers.
- Directed customer calls to appropriate personnel for resolution of complex issues.
- Escalated unresolved issues to appropriate departments for further investigation.
- Adhered to all service standards, policies, and procedures set by the organization.
- Monitored individual performance metrics such as average call length and call volume.
- Updated existing customer accounts with new information obtained through conversations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Owner/Operator
Merle Norman Cosmetic Studio
Canton
04.2006 - 08.2023
- Managed day-to-day business operations.
- Managed daily operations of cosmetic studio to ensure smooth workflow.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and developed team members to build human capital.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Developed marketing strategies to promote new cosmetic products and services.
- Trained and mentored staff on product knowledge and customer service skills.
- Conducted consultations with clients to understand their cosmetic needs and preferences.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Set pricing structures according to market analytics and emerging trends.
- Identified potential risks associated with operations in order to minimize liabilities.
- Resolved conflicts between employees in a professional manner.
- Ensured compliance with safety regulations throughout the facility.
- Developed relationships with customers through follow-up calls and emails after sales were completed.
- Ensured showroom displays were updated with accurate pricing information and attractive presentation materials.
- Responded to inquiries from potential customers via email and telephone.
- Maintained up-to-date database of sales contacts and customer information.
- Cleaned shelves, counters and tables to maintain organized store.
- Adhered to standards of quality and service and industry regulations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
Education
License - Cosmetology Education/Nail Technician
Virginia Farrell Beauty School
Livonia, MI08.1996
Diploma -
Churchill High School
Livonia, MI06.1995
Skills
- Hiring and Staffing
- Manage Budgets
- Corporate Social Responsibility
- Financial Management
- Client Service
- Staff Management
- Financial Statements
- Order Supplies
- Staff Training
- Sales Leadership
- Sales Activities
- Customer Relations
- Verbal and written Communication
- Team Oversight
- Contract Negotiation Expertise
- Coaching and Mentoring
- Quality Management Systems
- Employment Law
- Business Planning
- Management Team-Building
- Negotiation
- Customer service
Certification
Certified Business Owner/Operator & Nail Technician, Merle Norman
Timeline
BDC Auto Sales Representative
Varsity Lincoln - Novi
12.2024 - 06.2025
Emergency Road Side Assistant Call Representative
AAA Auto Club Group
11.2023 - 10.2024
Owner/Operator
Merle Norman Cosmetic Studio
04.2006 - 08.2023
License - Cosmetology Education/Nail Technician
Virginia Farrell Beauty School
Diploma -
Churchill High School