Cynthia De La Rosa
El Paso,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
BDC Representative
Viva Ford
10.2023 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Ensured adherence to industry regulations and dealership policies throughout all customer interactions.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Fostered teamwork within the department by sharing knowledge of best practices amongst fellow BDC representatives.
Area Manager
Great Clips Salon
08.2018 - 10.2023
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Substitute Teacher
EPISD
08.2014 - 05.2018
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
Bachelor of Arts, Education -
University of Phoenix
Skills
- Customer service
- Instruction
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Protocols
- Staffing
- Teaching
- Teamwork and Collaboration
Timeline
BDC Representative
Viva Ford
10.2023 - Current
Area Manager
Great Clips Salon
08.2018 - 10.2023
Substitute Teacher
EPISD
08.2014 - 05.2018
Bachelor of Arts, Education -
University of Phoenix
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