Summary
Overview
Work History
Education
Skills
Timeline
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Cara Miller

Salt Lake City,UT

Summary

Proven Account Manager with a track record of fostering strong relationships and enhancing client satisfaction at PECO Pallet Inc. Skilled in strategic planning and cross-functional collaboration, I excel in driving results through effective account management and development. My approach has significantly increased client retention and satisfaction, leveraging both relationship-building expertise and technical awareness.

Overview

14
14
years of professional experience

Work History

Account Manager

PECO Pallet Inc.
01.2022 - Current
  • Provides exceptional customer service and anticipating client needs to top accounts.
  • Performs effectively in self-directed work environment, managing day-to-day operations and decisions regarding supply chain logistics.
  • Maintains high client retention rate by providing exceptional customer service and anticipating client needs.
  • Develops and maintains strong working relationships with professionals within assigned territory.
  • Increases client satisfaction by building strong relationships and addressing their needs promptly.

Technical Account Manager

MetTel Telecom, Salt Lake City Utah, NCS Mobility
11.2018 - 12.2021
  • Acted as a dedicated primary care representative for Cloud Contact Centers.
  • Developed and maintained effective and productive relationships with assigned client accounts.
  • Provided triage and troubleshooting for accounts on reported issues.
  • Worked with technical support, professional services and product management and engineering to ensure all requests and issues were handled properly.
  • Helped build and maintain go-live to software implementation.

Senior Specialist

Myriad Genetics
10.2010 - 11.2018
  • Acted as a liaison between providers, patients and insurance companies for patient testing.
  • Educated providers on testing appropriateness.
  • Responsible for revenue recapture through inside sales.
  • Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Supported department leadership in implementing new policies and procedures.

Education

Bachelor of Arts - Educational Studies

Westminster College
Salt Lake City, UT
05.2008

Skills

  • Account Management and Development
  • Strategic Planning
  • Relationship Building and Management
  • Cross-Functional Collaboration
  • Customer training

Timeline

Account Manager

PECO Pallet Inc.
01.2022 - Current

Technical Account Manager

MetTel Telecom, Salt Lake City Utah, NCS Mobility
11.2018 - 12.2021

Senior Specialist

Myriad Genetics
10.2010 - 11.2018

Bachelor of Arts - Educational Studies

Westminster College

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