Cara Parrish
Bismarck
Summary
Customer service specialist with extensive experience in medical claims and insurance billing. Successfully resolved patient inquiries to enhance satisfaction, conducted insurance verifications, and maintained compliance with regulations. Collaborated with healthcare teams to streamline processes and improve operational efficiency, ensuring high-quality patient care.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Customer Service Specialist
Bradley North Clinic Dermatology
05.2025 - Current
- Resolved patient inquiries and concerns promptly to maintain high satisfaction levels.
- Developed strong relationships with patients through clear and professional communication.
- Answered multi-line telephone inquiries, providing clear information about clinic services and policies.
- Conducted insurance verifications, ensuring accuracy in billing processes.
- Posted payments and processed patient refunds accurately and efficiently.
- Managed appointment scheduling and patient records, improving operational flow.
- Maintained HIPAA compliance while managing sensitive patient information.
- Collaborated with medical staff to improve overall patient care experiences.
Patient access representative
Sanford Medical center(orthopedic and Therapy)
01.2023 - 01.2025
- Managed patient check-in process at orthopedic and therapy facility.
- Oversaw patient check-in process at orthopedic and therapy facility, ensuring timely service and patient satisfaction.
- Scheduled patient appointments across multiple departments to ensure efficient workflow.
- Facilitated communication between medical staff and patients to ensure seamless care.
- Assisted patients with inquiries, providing necessary information promptly.
- Coordinated communication between medical staff and patients to promote clear understanding of care plans.
- Established welcoming environment to improve patient comfort and satisfaction at the center.
re-buying/traffic
Conlins Furniture Distribution Center
01.2012 - 01.2023
- Restocking 19 stores furniture
- Managed furniture re-buying within point of sale and budget guidelines to ensure optimal inventory levels.
- Maintained accurate inventory records to support operational efficiency.
- Receiving product when coming into warehouse
- Executed day-to-day duties with precision to maintain operational efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coordinated with team members to meet project objectives and deadlines effectively.
Patient Account Specialist
St Alexius Hospital
01.2008 - 01.2010
- Processed Medicaid and workforce safety claims, ensuring timely resolution and compliance.
- Managed patient communications regarding account statuses and payment options.
- Collaborated with healthcare providers to resolve billing inquiries and discrepancies.
- Managed patient communications to clarify account statuses and outline payment options.
- Processed incoming payments from patients and insurance companies.
- Reviewed payment accuracy, initiating appeals as necessary.
- Educated patients about their financial responsibilities and available assistance programs.
- Reviewed monthly aging reports to determine which accounts are past due or require follow up action.
- Utilized electronic health record systems to maintain accurate financial records.
- Reviewed monthly aging reports to identify past due accounts and initiate follow-up actions.
- Processed Medicaid and workforce safety claims efficiently.
- Managed inventory of office supplies to ensure availability for staff use. to promote team productivity.
- Communicated with customers regarding payment plans and past due accounts.
Precert
MidDakota Surgicenter
01.2007 - 01.2008
- Scheduled patients for gastrointestinal procedures to ensure efficient clinic operations.
- Executed daily responsibilities with accuracy and efficiency to support clinic operations.
- Proposed innovative solutions that improved team collaboration and patient care.
- Collected prepayments, streamlining financial transactions.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Office Manager
Medcenter Living Centers
01.2006 - 01.2007
- Streamlined administrative processes to improve office efficiency and reduce turnaround time
- Billed Medicare, Medicaid, and long-term care insurance to ensure timely reimbursement
- Sent statements to families and collected payments to maintain cash flow
Billing Specialist
MidDakota Clinic Billing Department
Bismarck
01.2004 - 01.2006
- Processed Blue Cross physician claims for timely billing and reimbursement.
- Handled customer inquiries via phone and in person regarding insurance payments and clinic bills.
Billing
Bozeman Deaconess Hospital
01.2003 - 01.2004
- Processed insurance claims using specialized billing software.
- Managed billing processes for commercial workforce safety claims and Medicaid claims, ensuring timely submission and compliance with regulations.
- Reviewed payments for accuracy, ensuring adherence to billing standards and minimizing discrepancies.
- Reviewed patient accounts for accuracy and completeness.
- Coordinated with healthcare providers to resolve billing inquiries, enhancing communication and expediting resolutions.
- Maintained detailed records of all billing transactions.
- Communicated with patients regarding outstanding balances and payment options.
- Ensured compliance with hospital policies and regulations in billing processes.
- Collaborated with finance team to streamline billing workflows and improve efficiency.
- Collaborated with other departments such as the clinical staff to obtain necessary documentation for processing claims accurately.
- Addressed patient inquiries regarding insurance payments and hospital billing procedures.
- Assisted in training new staff on billing procedures and systems.
- Maintained records in Bozeman, Montana, ensuring timely updates and accuracy.
Service consultant
Aetna Us Healthcare
01.2000 - 01.2003
- Provided guidance on healthcare benefits and services to clients.
- Assisted customers with claims inquiries and resolution processes.
- Answering patients' phone calls regarding insurance and insurance payments in an extremely busy environment
- Resolved complex issues by coordinating with internal departments promptly.
- Collaborated with team members to improve customer service workflows.
- Maintained accurate records of customer interactions and transactions consistently.
- Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Answering patients' phone calls regarding insurance and insurance payments in an extremely busy environment
General Manager
Taco Bell
01.1990 - 01.2000
- Supervised crew of over 20 employees to improve operational efficiency and team collaboration.
- Coordinated scheduling and resource allocation to maximize workforce productivity.
- Supervised a crew of over 20 employees to enhance operational efficiency.
- Oversaw work activities to uphold quality standards and ensure compliance with safety protocols.
Education
H.S. Diploma -
Bismarck High School
Bismarck, ND01-1992
Skills
- Accounts receivable and payable
- Problem solving
- Attention to detail
- Workflow optimization
- Customer service
- Regulatory compliance
- HIPAA knowledge
- Planning and organizing
- Business operations
- Adaptability in fast-paced environments
- Microsoft Excel and Word
- Multitasking skills
Certification
CPC-A, AAPC, 06/04/26
Timeline
Customer Service Specialist
Bradley North Clinic Dermatology
05.2025 - Current
Patient access representative
Sanford Medical center(orthopedic and Therapy)
01.2023 - 01.2025
re-buying/traffic
Conlins Furniture Distribution Center
01.2012 - 01.2023
Patient Account Specialist
St Alexius Hospital
01.2008 - 01.2010
Precert
MidDakota Surgicenter
01.2007 - 01.2008
Office Manager
Medcenter Living Centers
01.2006 - 01.2007
Billing Specialist
MidDakota Clinic Billing Department
01.2004 - 01.2006
Billing
Bozeman Deaconess Hospital
01.2003 - 01.2004
Service consultant
Aetna Us Healthcare
01.2000 - 01.2003
General Manager
Taco Bell
01.1990 - 01.2000
H.S. Diploma -
Bismarck High School