Cara Perkowski
Yukon,Oklahoma
Summary
Dynamic Assistant Manager with proven expertise at The Blue Dolphin in enhancing customer satisfaction and streamlining operations. Skilled in team leadership and conflict resolution, I successfully improved cash handling accuracy and trained staff to uphold high service standards. Committed to fostering a clean, organized environment while driving team performance and efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Blue Dolphin
Yukon, OK
03.2024 - Current
- Assisted in daily operations to ensure smooth workflow and efficient service delivery.
- Supported team in managing inventory levels and product stock accuracy.
- Collaborated with staff to enhance customer service practices and resolve issues promptly.
- Conducted training for new employees on company policies and procedures.
- Maintained cleanliness and organization of work areas to meet safety standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Performed opening and closing duties to make sure the store would run smoothly.
- Interviewed and chose new candidates through the hiring process.
Cashier
Goodwill
Yukon
10.2021 - 03.2022
- Maintained organized checkout area, promoting a clean and welcoming environment for customers.
- Collaborated with team members to restock merchandise, enhancing overall store presentation.
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Implemented best practices in customer service, improving satisfaction and repeat business.
- Trained new staff on cash handling procedures and customer service standards to ensure consistency.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Yukon High School
Yukon, OK05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Recruiting and interviewing
- Schedule oversight
- Team collaboration
- Cleanliness and organization
- Inventory management
- Computer skills
- Professional and courteous
Hobbies
- Crocheting
- Knitting
- Painting
- Singing
- Writing
- Reading
- Hiking
- Cooking
Timeline
Assistant Manager
The Blue Dolphin
03.2024 - Current
Cashier
Goodwill
10.2021 - 03.2022
High School Diploma -
Yukon High School