Cara Singleton
St Louis,MO
Summary
Experienced customer service professional with 15+ years of success in building strong client relationships, enhancing customer satisfaction, and driving business growth. A results-driven team player with excellent communication and problem-solving skills, dedicated to fostering customer loyalty and delivering exceptional service. Passionate about creating positive experiences and contributing to company success.
Overview
20
20
years of professional experience
Work History
Premier Service Consultant
AT&T
St Louis, Missouri
10.2010 - Current
- Operated in a high-paced, results driven environment with a strong emphasis on retention and sales
- Responsible for delivering exceptional customer service across various channels, including phone, email, and online chat.
- Provided personalized mobility and fiber solutions to high-value clients, achieving and maintaining a 100% customer satisfaction rate.
- Met sales targets consistently through strategic upselling and cross-selling and fiber and mobile products and services.
- Performed data entry into company systems such as records of customer interactions, transactions, comments and complaints efficiently and in a timely manner.
- Addressed a broad range of customer service call types including collections, retention, sales, billing and adjustments along with technical support.
Customer Escalation Specialist
Realtime Results
St Louis, Missouri
11.2007 - 10.2010
- Analyzing Customer Complaints: Investigating the root causes of customer concerns to determine appropriate solutions.
- Collaborating with Internal Teams: Working closely with departments such as sales, technical support, and account management to address and resolve issues effectively.
- Maintained and exceeded customer satisfaction surveys through building rapport and customer confidence in my abilities to resolve their concerns.
Dental Assistant
Dr. John E Freund DDS
Maryland Heights, Mo
06.2005 - 12.2006
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
Associate of Arts - General Studies
St. Louis Community College
St Louis, Missouri05-2009
Skills
- Proficient Communication Skills
- Active Listening and Engagement
- Proactive Problem-Solving Mindset
- Empathy & Patience
- Adaptability
- Proficient Time Management
- Conflict Resolution
- Teamwork
- CRM Software Proficiency
- Data Entry & Typing
- Multitasking
- Basic Troubleshooting
- Sales & Upselling Skills
- Online Support
Timeline
Premier Service Consultant
AT&T
10.2010 - Current
Customer Escalation Specialist
Realtime Results
11.2007 - 10.2010
Dental Assistant
Dr. John E Freund DDS
06.2005 - 12.2006
Associate of Arts - General Studies
St. Louis Community College
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