Job Search Status
Open to workDesired start date: Immediately
Work Type
Full TimeLocation Preference
RemoteOn-SiteLocation: Vancouver, WA, US
Open to relocation: Yes
Open To Work
Penny Hayes
Vancouver,WA
Work Preference
Summary
Patient Services professional with 22 years of healthcare experience specializing in patient registration, insurance verification, front desk operations, and HIPAA-compliant data management. Proven ability to manage high-volume patient flow, verify demographics and insurance accuracy, resolve coverage issues, and provide compassionate customer service in fast-paced clinical environments. Seeking a Patient Registration or Front Desk role focused on patient access and administrative support.
Overview
11
11
years of professional experience
Work History
PSR II/Phlebotomist
Quest Diagnostics
VANCOUVER, WA - Washington
07.2023 - 12.2025
- Maintained accurate patient records and sample documentation.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Interacted with patients to gather and record data prior to blood draws.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Collaborated with laboratory personnel to resolve specimen issues.
- Maintained accurate records of collected specimens and test results.
- Adhered to HIPAA guidelines regarding patient privacy.
- Verified patient information prior to specimen collection.
Lead Phlebotomist
The Vancouver Clinic
VANCOUVER, WA - Washington
05.2022 - 05.2023
- Ensured compliance with state regulations and organizational policies during procedures.
- Managed inventory of supplies and maintained equipment for optimal performance.
- Reviewed patient charts prior to collecting samples, ensuring that appropriate tests were ordered for each individual case.
- Conducted quality control testing on laboratory instruments to ensure accuracy of results.
- Evaluated current processes and identified opportunities for improvement in order to increase efficiency.
- Identified patients using proper procedures prior to specimen collection.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
Laboratory Assistant
Legacy Health Salmon Creek Hospital
Vancouver, WA
11.2014 - 12.2021
- Prepared samples for analysis using standard laboratory techniques.
- Collaborated with team members to ensure compliance with safety regulations.
- Prepared samples for analysis by following standard laboratory procedures.
- Ensured that laboratory procedures are followed correctly at all times.
- Prepared lab for daily operations by stocking materials and equipment.
- Prepared specimens and forms for transport to outside laboratories.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
Education
Some College (No Degree) - Phlebotomy/ Nursing Prerequisites
Columbia Gorge Community College
The Dalles, ORSkills
- Patient Registration & Check-In/Check-Out
- Insurance Verification
- Demographic Accuracy
- HIPPA & Patient Privacy Compliance
- EMR/EHR Systems (Epic, Cerner, Millennium, Quantum)
- Copay Collection &Payment Processing
- High Volume Patient flow
- Customer Service & De-escalation
- Medical Terminology
References
References available upon request.
Timeline
PSR II/Phlebotomist
Quest Diagnostics
07.2023 - 12.2025
Lead Phlebotomist
The Vancouver Clinic
05.2022 - 05.2023
Laboratory Assistant
Legacy Health Salmon Creek Hospital
11.2014 - 12.2021
Some College (No Degree) - Phlebotomy/ Nursing Prerequisites
Columbia Gorge Community College