Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Warren

Dallas

Summary

Compassionate and detail-oriented professional seeking a Patient Services Specialist position with Baylor Scott & White. Brings strong administrative, communication, and organizational skills to support high-quality, patient-centered care. Experienced in appointment scheduling, insurance verification, and maintaining accurate records while delivering exceptional customer service in fast-paced environments. Committed to creating a positive patient experience and contributing to a dynamic healthcare team with a focus on professional growth and excellence.

Overview

24
24
years of professional experience

Work History

Family Liaison

Baylor Scott & White
Dallas, TX
08.2023 - Current
  • Greet patient’s, families and visitors in a friendly professional manner. Maintain standards of customer service excellence.
  • Support, comfort and assist families of surgical patients on the day of surgery. Travel continuously between Pre-Op, Post Anesthesia Care Unit & the patient's families. Make rounds in the surgical waiting rooms, identifying families and their relationship to the patient and inform surgeon of family locations.
  • Collaborate with nursing staff, support staff and surgeons in order to facilitate and support timely and private communication and information on the patient's progress to families throughout the entire perioperative process.
  • Provide reassurance to the patient that his or her family member will be informed of their location and adherence to or delays with the operating room schedule.
  • Collaborate with Post Anesthesia Care Unit nurses and if needed, prepares and escorts families to & from the PACU following patient's surgery.
  • Direct and/or escorts patient’s families to areas throughout the hospital that are difficult to locate.
  • Clean and report the status of assigned equipment. Maintain cleanliness of the lobby and surrounding areas.
  • All other duties as assigned.

Substitute Teacher

Dallas Independent School District, DISD
Dallas, TX
12.2022 - Current
  • Present lesson plans and subject matter that fulfill requirements of the teacher of record’s curriculum program and in a manner that students understand.
  • Consult as appropriate with the campus principal or designee, if no lesson plan is provided by the teacher of record.
  • Establish and maintain efficient classroom management procedures and standards of student behavior.
  • Create an environment conducive to learning and appropriate for the maturity level, interest, and needs of students.
  • Maintain established routines/schedules and procedures of the school and classroom to which the substitute is assigned.
  • Flexibility to change assignments, classrooms, and assist with other duties throughout the campus including cafeteria duty, monitoring busses etc.
  • Performs all other tasks and duties as assigned by campus principal or designee.

Surgical Support Technician

Baylor Scott & White
Dallas, TX
02.2023 - 10.2023
  • Clean surfaces and equipment in the Operating Room (OR). Perform proper OR decontamination after each surgical procedure and as deemed necessary by surgical team. Collect and discard hospital waste using standard precautions and Occupational Safety and Health Administration (OSHA) guidelines.
  • Perform various transporting duties including, but not limited to, patient, lab and supply transport.
  • Inventories, monitors par levels, orders and restocks supplies in areas where supplies are maintained to ensure proper inventory.
  • Help the clinician with tasks that are needed inside and outside theOR. Open sterile supplies for procedures, under direct supervision of appropriate clinician.
  • Restock assigned supply room for the Operating Room.
  • All other duties as assigned.

Scheduling Coordinator

Mint Dentistry
Dallas, TX
02.2022 - 10.2022
  • Scheduled treatments, cleanings and dental appointments for average of 20-40 patients per daily.
  • Submit patient complaints and billing concern forms for patients.
  • Stabilize production by scheduling according to practice guidelines.
  • Maximize time efficiency in scheduling by utilizing procedure codes to doctor time, assistant time, etc.
  • Submit patients insurance information and update patients chart for all new patients and any changes.
  • Collect data, establish facts, draw valid conclusions, and maintain confidentiality.

Patient Transporter

Aramark
Dallas, Texas
06.2019 - 06.2021
  • Safely move patient’s with traction, IVs, drainage apparatus, oxygen, and other encumbrances.
  • Ensure that the dispatcher is informed of any delays, cancellations, and changes in the mode of transportation, as appropriate.
  • Adhere to all system and departmental policies and procedures regarding blood and body fluids precautions, exposure control, and hazardous waste.
  • Transport deceased patients to the morgue in a timely manner and ensures that proper documentation is completed.
  • Transport patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Maintain confidentiality of patient data and condition to safeguard health information.
  • Wipe down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • All other duties as assigned.

Campus Monitor/School Clerk

Dallas ISD - Varies Locations
Dallas, Texas
08.2002 - 06.2019

Campus Monitor:

  • Monitor student behavior and enforce school rules related to student code of conduct.
  • Give directions or escort students, authorized visitors, disruptive individuals to designated locations.
  • Operate detecting devices to screen individuals and properties and prevent passage of prohibited articles into school areas.
  • Maintain a good working relationship and professional demeanor with security personnel, DISD staff, students, parents, and community members.
  • Warn persons of minor infractions or violations, and apprehend or evict violators from premises, using force when necessary.
  • Conduct regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Respond quickly to incidents and assessed active situations for security concerns.
  • Enforce security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

School Clerk:

  • Maintain attendance records and enters absentees and tardies by period.
  • Report any severe attendance problems to assistant principal(s). Prints/types updated Unsubmitted Attendance summary and distributes to all principal(s) daily.
  • Prepare attendance reports. Process, verify and distribute attendance violation letters.
  • Enforce policies and procedures put in place by Dallas ISD as well as the campus site.
  • Direct contact with irate parents and students whom causes disturbances leading to disciplinary actions.
  • Receives inbound calls and take messages as needed. Schedule teacher/parent conference upon request.

Education

High School Diploma -

Lincoln Humanities/Communication Magnet High Schoo
Dallas, TX

BBA - Entrepreneurship

Paul Quinn College
Dallas, TX
06-2029

Skills

  • Front Desk Operations
  • Customer Service Excellence
  • Insurance Verification & Benefits Eligibility
  • Documentation Accuracy & Data Entry
  • Medical Scheduling & Appointment Coordination
  • Professional communication skills
  • Time management in fast-paced settings
  • 10-key proficiency and Microsoft Office (Excel)
  • HIPAA compliance and Patient confidentiality
  • Patient Communication & Relationship Building
  • Patient Registration & Check-In/Check-Out

Timeline

Family Liaison

Baylor Scott & White
08.2023 - Current

Surgical Support Technician

Baylor Scott & White
02.2023 - 10.2023

Substitute Teacher

Dallas Independent School District, DISD
12.2022 - Current

Scheduling Coordinator

Mint Dentistry
02.2022 - 10.2022

Patient Transporter

Aramark
06.2019 - 06.2021

Campus Monitor/School Clerk

Dallas ISD - Varies Locations
08.2002 - 06.2019

High School Diploma -

Lincoln Humanities/Communication Magnet High Schoo

BBA - Entrepreneurship

Paul Quinn College