Carel L. Graham
Tampa
Summary
Highly accomplished and motivated business development/sales executive with proven leadership and sales success, specializing in the healthcare industry. Proven success in turning data into mission critical decisions and assisting system and facility directors with improving efficiency and their bottom line. Professional and career mission is to continue to build and maintain long-term strategic business partnerships across various healthcare corporate divisions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Account Executive
HOCS Consulting Inc.
06.2024 - Current
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Managed sales cycle to maintain solid customer base.
- Reached average of 98% of sales goals each year.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Executive
Medivant Healthcare
11.2023 - 05.2024
- Demonstrated products and specific features at customer locations and special events.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Set up appointments with potential and current customers to promote new products and services.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
Business Development Executive
Med Tech Solutions
12.2021 - 11.2023
- Med Tech Solutions (MTS) creates technology systems that work the way healthcare practices work. Our Practice-Centered CareTM services use dedicated IT Care Teams to ensure technology systems support essential clinical workflows and strategic business plans. Provider organizations and networks can count on a secure, reliable IT infrastructure, optimized clinical and business applications, and full end-user support so they can focus on patient care. MTS was founded in 2006 in Valencia, California, and serves thousands of healthcare practices nationwide. The company has been recognized as a seven-time Inc. 5000 Fastest Growing Private Company and a Channel Futures MSP 501 provider since 2020, and it has achieved HITRUST Common Security Framework (CSF) certification for its cloud platform. http://www.medtechsolutions.com/
Sales Director
Guaranteed Returns
01.2017 - 01.2022
- Direct and manage overall sales execution and revenue growth in the Eastern US Region. Primary focus is to build and maintain long term, strategic business partnerships across various healthcare corporate divisions. Coach and mentor, a team of Regional Account Executives in Eastern US Region tasked with growing and maintaining specific territory revenues and relationships with hospitals, retail, long-term care and specialty pharmacies. Initiate and manage GPO, RPC, IDN and other system contracts to maximize business opportunities with their members. Create a pipeline of business and manage the contact through CRM platform and other necessary software and hardware-based tools. Prepare PowerPoint presentations and contracts for business proposals and facilitate analytical business reviews for high and mid-tier revenue generating clients. Provide data analysis to potential customers and decision-critical data to customers in order to increase profits while minimizing loss.
Regional Account Executive
Guaranteed Returns
11.2014 - 01.2017
- Outside sales/service representative responsible for managing a territory that covered Colorado, Montana, Wyoming, and Western Nebraska. I provide pharmaceutical returns services to hospitals, independent retail and long-term care pharmacies, VA hospitals, Department of Defense and other government entities. Address the returns process from manufacturer to the credit customer. Facilitate business reviews and provided inventory management assistance to owner or pharmacy director. Complete all necessary DEA paperwork for customer, packaging and preparation of all returns and provide exceptional customer service. Generate new business through cold calling, B2B development and referrals for all pharmaceutical reverse distribution services.
Business Development Specialist
CCHJ International
01.2011 - 11.2014
- Account manger for large orders in the automotive industry
- Increased sales each month and set a new high for the calendar year 2011
- Continually showed organization and the ability to take on new accounts
- Led the sales team 5 months in a row with the highest sales
Territory Manager
The Valspar Corporation Ltda
10.2007 - 01.2011
- Managed a territory of 5 stores in Jacksonville, FL. And 1 store in Tampa, FL.
- Worked with Lowes management as well as associates in order to train, expand business and grow the overall brand of Valspar and Lowes.
- Grew commercial products by 239% within a 6 month period of time from the previous year.
- Used analytics weekly in each store to maximize the sales for target customers within the region.
- Continually built strong relationships with contractors in the region by servicing each of their needs and following up with them throughout each project that they were starting.
- Assisted in product placement for cross merchandising as well as new product sets in each store in order to improve the overall appearance
Operations Manager
Geotec, Inc.
01.2007 - 09.2009
- Collaborated with scientific team in the planning, coordination and operation of the test plant demonstration for a company presentation in January 2008
- One of the principle team members in building a single stage mobile coal washing test plant in Belle Vernon, PA in August 2007.
- Initiated all Requests for Proposals on the equipment needed for test. Made all recommendations and governed all leases and contracts for equipment.
- Established and maintained all relationships as the liaison to vendors and service providers. Included travel to perform on-site inspections to vet provider equipment to PA test site.
- Coordinated and managed project plan for preparation, delivery and erection of bio-refinery for Pennsylvania test project.
- Managed and operated bio-refinery on the Pennsylvania site evaluating input and output capacities through calculations of throughput.
Sales Manager
Aimco
03.2005 - 05.2007
- Led the sales team twice in back to back months for overall sales
- Led the region twice out of 50 properties with top sales
- Promoted to assistant property manager in 6 months after demonstrating leadership and excellence in sales
- Led the region with fewest move out to move in ratio during the 2006 year
Store Manager
MetroPCS
04.2003 - 02.2005
- Led the store in sales with over 150% of my monthly goal for the first 3 months of my employment
- Was promoted to manager within 4 months of my employment
- Led the region as the top store for 3 months in a row at the end of 2003
- Stayed in the top 3 out of 25 stores in the region during my time as a manager.
Education
Bachelor of Science - Business, Management, Marketing, and Related Support Services
University of Tampa
01.2002
Skills
- Customer Satisfaction
- Client Relations
- Customer Retention
- Objection handling
- Closing techniques
- Upselling strategies
- CRM proficiency
- Sales analytics
- Associate coaching
- Account management
- Key account management
Certification
Sandler Sales Silver
Timeline
Sales Account Executive
HOCS Consulting Inc.
06.2024 - Current
Sales Executive
Medivant Healthcare
11.2023 - 05.2024
Business Development Executive
Med Tech Solutions
12.2021 - 11.2023
Sales Director
Guaranteed Returns
01.2017 - 01.2022
Regional Account Executive
Guaranteed Returns
11.2014 - 01.2017
Business Development Specialist
CCHJ International
01.2011 - 11.2014
Territory Manager
The Valspar Corporation Ltda
10.2007 - 01.2011
Operations Manager
Geotec, Inc.
01.2007 - 09.2009
Sales Manager
Aimco
03.2005 - 05.2007
Store Manager
MetroPCS
04.2003 - 02.2005
Bachelor of Science - Business, Management, Marketing, and Related Support Services
University of Tampa