Carel Price
Overland Park,KS
Summary
Dynamic customer service professional with extensive experience, excelling in bilingual communication and employee training. Proven ability to resolve complex issues and enhance operational efficiency through effective documentation creation. Recognized for attention to detail and problem-solving skills, consistently delivering exceptional support to diverse clientele.
Overview
12
12
years of professional experience
Work History
Customer Service and Order Entry
Fountain Glass
Lenexa, KS
07.2025 - Current
- Process customer orders for household glass including showers, mirrors, cabinet, and tabletop glass using Quick Books.
- Communicate with customers regarding quote and order selections, status, and changes.
- Answer phones and emails, filing, and other duties as assigned.
Customer Service, Dispatch, Training |
WaterOne
Lenexa, KS
06.2021 - 05.2025
- Customer Service: Provided assistance to customers in English and Spanish regarding service and billing inquiries via phone, email, and online case submissions.
- Dispatch: Facilitated collaboration between WaterOne field agents and external customers such as contractors and utilities for effective resolution of issues in the field stemming from leaks, main breaks, and new service installations .
- Training and documentation: WaterOne did not have a dedicated trainer and documentation position, however I regularly assisted with the training of new hires and also created SOP (standard operating procedures) documents, how-to guides, revised current knowledge base materials with updated information, and created standardized quick part responses to be utilized by all employees in written communication.
Member Services Representative |
Alorica
St. Joseph, MO
04.2019 - 05.2021
- Assisted United Health Care Medicare members by phone with their inquiries related to benefits, coverage, finding medical care providers, locating community resources, billing, claims, etc.
Various Assignments (temp Agency)
Kelly Services
St. Joseph, MO
02.2017 - 04.2019
- This was a staffing agency where I worked in several positions, mainly general office work and order picking.
Manager
Exclusive Wireless
St. Joseph, MO
04.2013 - 02.2017
- Sold cell phones and plans while providing technical support to English and Spanish-speaking customers.
- Managed four stores where I established sales goals and created promotional strategies.
- Developed schedules and monitored employee attendance to ensure adequate staffing levels.
- Trained new hires on customer service protocols and technical support procedures.
- Implemented inventory audits to maintain stock accuracy, and reduce discrepancies.
- Monitored drawer closings for discrepancies, ensuring financial accountability and accuracy.
Education
Continuing Education - Business Leadership
Johnson County Community College
Overland Park, KS11-2024
Bachelor of Arts - Spanish (with minor in Biology)
Missouri Western State University
St. Joseph, MO12-2017
Medical Transcriptionist Program - Medical Transcription
At-Home Professions
Fort Collins, CO10-2006
High School Diploma -
Lafayette High School
St. Joseph, MO12-2003
Skills
- Customer service and support
- Technical support
- Bilingual communication
- Employee training
- Attention to detail
- Data entry
- Problem solving
- Transcription services
- Medical terminology expertise
- Conflict resolution
- Policy interpretation
- Documentation creation
Affiliations
- Reading and writing
- Volunteer service
- Crafts
- Baking
- Orchestra
References
References available upon request.
Languages
Spanish
Professional
Timeline
Customer Service and Order Entry
Fountain Glass
07.2025 - Current
Customer Service, Dispatch, Training |
WaterOne
06.2021 - 05.2025
Member Services Representative |
Alorica
04.2019 - 05.2021
Various Assignments (temp Agency)
Kelly Services
02.2017 - 04.2019
Manager
Exclusive Wireless
04.2013 - 02.2017
Continuing Education - Business Leadership
Johnson County Community College
Bachelor of Arts - Spanish (with minor in Biology)
Missouri Western State University
Medical Transcriptionist Program - Medical Transcription
At-Home Professions
High School Diploma -
Lafayette High School
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