Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Carelle Berry Mampasu

Irving
Carelle Berry Mampasu

Summary

Dynamic and multitasking person with expertise in customer service, retail, scheduling, managing, designing, and dressmaking. Prioritizes attention to details, learns from others and makes significant contributions to company objectives.

Overview

6
years of professional experience

Work History

Samsung

Scheduler and Customer Service Associate
08.2024 - 02.2025

Job overview

  • Answering calls and responding to emails about truck schedules and delivery availability.
  • Maintaining records of scheduled shipments, truck arrivals, and departures.
  • Communicating shipment and delivery schedules with the lead and the supervisor.
  • Recording trucks ID's, drivers names, and product description.
  • Ensuring proper storage locations for products in the warehouse.

Holiday Manor

Supervisor
06.2023 - 06.2024

Job overview

  • Managing and overseeing daily hotel operations such as breakfast, housekeeping and room service.
  • Solving complaints effectively and professionally.
  • Processing refunds for customers who canceled their reservations.
  • Ensuring that the stocks for breakfast and room services are available and enough for the day.
  • Coordinating housekeepers schedules to ensure rooms will be sufficient and clean for the day.


Holiday Manor

Front Desk Receptionist
06.2022 - 06.2023

Job overview

  • Assisting guests during check-in and check-out processes.
  • Managing reservations and records of the hotel during the shift.
  • Processing payments by credit card and cash.
  • Maintaining cash drawer accuracy and leaving detailed records for the next staff member.
  • Collaborating with the housekeeping team to ensure guests satisfaction.


Dillons Grocery Store

Cashier
01.2021 - 05.2022

Job overview

  • Processing customer transactions, including gift card, loyalty card, cash, credit payments.
  • Providing excellent customer service by greeting customers, giving them a good shopping experience.
  • identifying damaged goods and reporting them in the system.
  • Helping disabled customers walking out the store if necessary.

McPherson College

Catering Staff Member
03.2019 - 01.2021

Job overview

  • Managing special requests from students on diets.
  • Serving food and beverages professionally.
  • Assisting the chef in setting up events including buffet service, special requests of professors, cleaning tables, and kitchen surfaces.
  • Setting menu items and helping on the serving line.

Education

McPherson College
McPherson, KS

Bachelor of Science from Business Administration And Management
05-2022

University Overview


  • Minor in Graphic Design
  • Honor Roll
  • Awarded In Community Service for International Students


Institut Superieur Des Arts Et Metiers
Congo Kinshasa

Bachelor of Arts from Art History & Fashion Design
05-2017

Skills

  • Scheduling software
  • Data entry
  • Record keeping
  • Customer service
  • Excel
  • Leadership
  • Adobe Illustrator
  • Photoshop
  • Dressmaking
  • Pattern Making
  • Designing
  • Critical Thinking

Timeline

Scheduler and Customer Service Associate

Samsung
08.2024 - 02.2025

Supervisor

Holiday Manor
06.2023 - 06.2024

Front Desk Receptionist

Holiday Manor
06.2022 - 06.2023

Cashier

Dillons Grocery Store
01.2021 - 05.2022

Catering Staff Member

McPherson College
03.2019 - 01.2021

McPherson College

Bachelor of Science from Business Administration And Management

Institut Superieur Des Arts Et Metiers

Bachelor of Arts from Art History & Fashion Design
Carelle Berry Mampasu