Tracy Robinson
Manhattan
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1990
1990
years of post-secondary education
Work History
Customer Service Representative/Scheduler
Berlin Wheeler
Topeka
05.2024 - 08.2025
- Answer incoming calls and requests for transportation services from patients, healthcare providers, and caregivers.
- Schedule, modify, and confirm transportation appointments using scheduling software or dispatch systems.
- Communicate with drivers to assign trips and ensure timely pick-up and drop-off.
- Verify patient information, appointment details, and any special needs (e.g., wheelchair access, mobility assistance).
- Monitor trip progress and adjust schedules in response to delays, cancellations, or urgent requests.
- Maintain accurate documentation of trips, mileage, and patient information in compliance with HIPAA and company policies.
- Handle patient inquiries and resolve scheduling conflicts with professionalism and empathy.
- Collaborate with healthcare facilities, insurance providers, and transportation staff to ensure smooth operations.
Warehouse Associate
Amazon
Colorado Springs
08.2020 - 09.2023
- Receive and process incoming stock and materials.
- Pick, pack, and ship customer orders according to company standards.
- Operate handheld scanners and warehouse equipment (e.g., pallet jacks, carts).
- Organize inventory and maintain accurate stock counts.
- Load and unload trucks, pallets, and containers.
- Inspect products for defects or damages before shipping.
- Maintain a clean, safe, and organized work environment.
- Follow all safety guidelines and company procedures.
- Meet productivity and quality performance goals.
Bank Teller
Fort Sill National Bank
Raeford
10.2018 - 11.2022
- Greet customers and provide excellent customer service.
- Process routine financial transactions, including deposits, withdrawals, check cashing, and loan payments.
- Balance cash drawer daily and ensure accurate recordkeeping.
- Verify identification and authenticate transactions to prevent fraud.
- Answer customer inquiries about accounts, products, and services.
- Refer customers to appropriate banking staff for additional services such as loans, credit cards, or investments.
- Maintain confidentiality and comply with all banking policies and regulatory requirements.
- Assist in resolving customer issues or discrepancies promptly and professionally.
Substitute Teacher, K-12
Cumberland County Schools
Fayetteville
08.2014 - 08.2020
- Follow lesson plans and instructions left by the classroom teacher.
- Deliver instruction and facilitate classroom activities for students in grades K–12.
- Maintain a safe, respectful, and orderly learning environment.
- Supervise students in classrooms, hallways, cafeterias, and during recess as needed.
- Adapt to different grade levels and subjects on short notice.
- Manage classroom behavior and address disruptions effectively.
- Take attendance and submit required reports to school administrators.
- Communicate with school staff regarding student progress, concerns, or incidents.
- Uphold school policies and procedures at all times.
Education
Hartford Public High E
Hartford, CTSkills
- Scheduling software
- HIPAA compliance
- Trip monitoring
- Patient verification
Timeline
Customer Service Representative/Scheduler
Berlin Wheeler
05.2024 - 08.2025
Warehouse Associate
Amazon
08.2020 - 09.2023
Bank Teller
Fort Sill National Bank
10.2018 - 11.2022
Substitute Teacher, K-12
Cumberland County Schools
08.2014 - 08.2020
Hartford Public High E