Carena Maanao
Summary
Dynamic and motivated professional with extensive experience in customer service and sales. Known for seamless collaboration with team members and the ability to thrive in fast-paced environments. Excellent communication skills and friendly demeanor always ensure guest satisfaction. Seeking a role that leverages my expertise in hospitality and marketing to enhance guest experiences and boost repeat patronage.
Overview
8
8
years of professional experience
Work History
Cocktail Server
Aliante Casino + Hotel + Spa
11.2021 - 09.2025
- Provided attentive service by regularly checking in on guests to ensure their needs were met.
- Maintained extensive knowledge of cocktails and alcohol selections.
- Developed rapport with repeat clientele by anticipating their preferences and making personalized recommendations.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Adapted to fast-paced environment, maintaining high-quality service during peak hours and special events.
- Maintained cleanliness and organization of serving area
Receptionist
Aliante Casino + Hotel + Spa
04.2019 - 07.2019
- Greeted incoming guests professionally by providing friendly, knowledgeable assistance.
- Coordinated schedules and balanced appointments to enhance guest experience while prioritizing efficiency.
- Managed multi-line phone system and directed calls to the appropriate departments.
- Maintained clean and welcoming reception area, contributing to positive first impression for our guests.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Provided clerical support by copying, faxing, and filing documents.
- Handled cash transactions and ensured that sales and payments were records accurately.
Sales Associate
Dillard's
10.2017 - 05.2017
- Maintained the highest sales per hour (SPH) in the department.
- Utilized various customer service techniques to enhance sales through upselling and and add-ons.
- Managed returns, exchanges, and refunds in accordance with store policy to ensure accuracy in all financial exchanges.
- Resolved customer complaints promptly to maintain high levels of satisfaction and loyalty.
- Excelled in visual merchandising and styled mannequins in line with current trends and corporate directives
- Monitored inventory levels, restocked merchandise, and organized displays for optimal product visibility.
Education
Bachelor of Science - Business Administration, Marketing
University of Nevada
Las Vegas, NV12-2028
High School Diploma -
Desert Oasis High School
Las Vegas, NV06.2016
Skills
- Customer service
- Complaint resolution
- Bartending proficiency
- Safe food handling
- Alcohol awareness
- POS system operation
- Cash handling
Awards
- March 2023 Team Member of the Month Nominee
- December 2024 iView Recipient
- Certificate of Appreciation from the Best Buddies Organization
Timeline
Cocktail Server
Aliante Casino + Hotel + Spa
11.2021 - 09.2025
Receptionist
Aliante Casino + Hotel + Spa
04.2019 - 07.2019
Sales Associate
Dillard's
10.2017 - 05.2017
Bachelor of Science - Business Administration, Marketing
University of Nevada
High School Diploma -
Desert Oasis High School
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