Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Noelani Mapuhi

North Las Vegas,NV

Summary

Dedicated Patient Account Representative bringing 10 years' experience in customer service and healthcare support. With experience as a Front Desk Supervisor with background in coordinating daily operations and managing staff. Possess strong leadership skills and ability to multitask effectively. Well-developed communication, time management and problem-solving abilities. Excellent team player, quick learner and very self-motivated.

Overview

12
12
years of professional experience

Work History

Front Desk Supervisor

Aliante Casino + Hotel + Spa
North Las Vegas, NV
09.2024 - Current
  • Supervised Front Desk and Valet operations
  • Monitored the Front Desk and Valet staff to ensure proper customer service was provided.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Submit Payroll and commissions
  • Input team member PTO
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Provide guidance/support to team members throughout their shift
  • Tracked inventory & replenish supplies needed for the Front Desk and Valet area
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.

Front Desk Receptionist

Aliante Casino + Hotel + Spa
North Las Vegas, NV
01.2024 - 09.2024
  • Greeted customers warmly and make them feel welcome.
  • Check guest in and out of Hotel reservation
  • Provide directions to guest as needed
  • Responded to customer inquiries via phone, email, and in person.
  • Book hotel reservations
  • Answer phones and transfer to appropriate department
  • Collect payment for current reservation and/or additional charges
  • Run in house hotel reports

Patient Account Representative

Kahuku Medical Center
Kahuku, HI
02.2013 - 03.2023
  • Performed hospital admission functions to include greeting and receiving patients, obtaining demographic and financial information, and registering patient in hospital systems
  • Direct patient to appropriate financial assistance when required
  • Promptly and accurately enters charges and payments into the computer system and collects patient payments
  • Follows up on accounts until paid in full or turned over to collection agency
  • Arranging suitable financial coverage and/or payment plans for self-pay patients
  • Performed all billing duties to include verification of eligibility and benefits via phone and/or online
  • Performed follow ups on all patient accounts from claim submissions to payment
  • Wrote appeal letters to insurance companies for denial of claims
  • Prepares clean claims based on specific insurance requirements and guidelines
  • Answered routine billing questions from admission staff, patient care staff, and patient families/ caregivers as needed

Education

High School Diploma -

Kahuku High School
Kahuku, HI
05.2012

Skills

  • Insurance Verification
  • Personalized Financial Reviews
  • Payment Processing
  • Quick learner
  • Payment Scheduling
  • Insurance Billing
  • Team player
  • HIPAA compliant
  • Excellent communication skills
  • High attention to detail
  • Multitask
  • Collecting correct patient demographics
  • Work Scheduling
  • Hospitality services

References

  • Rachel Cristobal, Director of Revenue Cycle, Kahuku Medical Center, 808-634-9905, 808-293-9221
  • Laurie Abregano, Director of Health Services, Brigham Young University-Hawaii, 808-675-3211
  • Katherine Kaopua, ePayables Sales Representative, First Hawaiian Bank, 808-232-4672

Timeline

Front Desk Supervisor

Aliante Casino + Hotel + Spa
09.2024 - Current

Front Desk Receptionist

Aliante Casino + Hotel + Spa
01.2024 - 09.2024

Patient Account Representative

Kahuku Medical Center
02.2013 - 03.2023

High School Diploma -

Kahuku High School

Similar Profiles

CREATE PROFILE
Noelani Mapuhi