Caressa Robles
Denver,CO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Office Specialist
Peebles Prosthetics
Denver, CO
10.2021 - Current
- Answered and directed incoming calls to appropriate personnel.
- Organized and maintained office files, records, and documents.
- Processed customer orders in accordance with company policy.
- Ability to communicate with Dental offices, vendors and patients
- Data entry / invoicing
- Disinfection of product and parts
- Multitask between patients and high volume calls
- Greeted visitors upon arrival in the reception area.
- Updated customer accounts information in database systems as required.
- Scheduled meetings and conference calls for staff members as requested.
- Resolved customer inquiries regarding billing issues or product availability.
Processing Associate
Victoria Secret
Denver, CO
11.2014 - 01.2020
- Reviewed and processed incoming orders from customers, ensuring accuracy of information.
- Verified customer billing information to ensure accuracy prior to processing orders.
- Processed customer payments for orders utilizing a secure payment system.
- Reviewed new shipments, assuring that all packages met industry requirements and regulations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained high standards of customer service during all interactions.
- Assisted customers with locating merchandise in the store.
- Stocked shelves with merchandise according to company guidelines.
- Organized displays to attract customers and promote sales.
- Restocked shelves as needed throughout the day.
- Received shipments of new merchandise and distributed items to appropriate locations.
- Provided assistance to other departments when needed.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Education
High School Diploma -
East High School
Denver, CO05-2007
Skills
- Advanced Microsoft Office
- Process improvement techniques
- Problem-solving capabilities
- Administrative Support
- Clerical Support
- Call handling
- Data Entry
- Relationship Building
- Strong Problem Solver
- Positive Attitude
Timeline
Office Specialist
Peebles Prosthetics
10.2021 - Current
Processing Associate
Victoria Secret
11.2014 - 01.2020
High School Diploma -
East High School