EUNICE MENSAH
Westerville,Ohio
Summary
I am extremely reliable, professional, focused, very friendly, and detail oriented. Possess a strong ethic, leadership, organizational, oral/written communication, and interpersonal skills. Multi-tasks prioritize objectives to meet required deadlines and a dedicated team player. Excellent in assembling charts for new patients, including obtaining all previous records and test. I also have specialized skills in the fields of customer service, administration accompanied with cell center and proficient in Microsoft Office Suite. Dependable Office Specialist with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
11
11
years of professional experience
Work History
Office Specialist
Ohiohealth Workhealth
01.2022 - 04.2023
- Check patients in/out, Answer incoming/outgoing phones calls, Do office jobs (faxing, scanning, sending documents out to patients employers/ BWC ; Bureau Workers Comp, etc.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
Residential Support Specialist
ADD/Hattie Larlham
06.2015 - 05.2021
- Support/ Assist clients with taking their medication as well as taking them out on activities, Perform home chores such as cooking and cleaning, Taking clients to doctor's appointments
- Promoted a safe and comfortable living environment through regular monitoring and maintenance of residential facilities.
- Enhanced residents'' quality of life by implementing individualized support plans and daily routines.
Health Care Administration Internship (Human Resource Department)
The University of Toledo Medical Center
08.2014 - 12.2014
- Assisted in problem solving and coordinating orientations for new hire employees, Completed HR projects such as, created a new hire, pre-employment checklist conducted interviews on employees about the credentialing and lease agreement process on hiring a nurse practitioner, nurse specialist and a physician assistant, Shadowed several managers, supervisors, and administrators in different department on planning daily activities, Assisted in audits and Joint Commission, Assisted clinical managers implement policies, objectives, and procedures for departments, Attend organizational leadership team meetings (OLT) meetings, multidisciplinary meetings, and assisted in creating action plans
Customer Service/Student Ambassador
The University of Toledo Medical Center
08.2012 - 05.2013
- Assisted patients in wheelchairs, Answered incoming phone calls in busy, fast-paced environment, able to answer basic questions, Welcomed patients/visitors by greeting them (people greeter)
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
Education
Bachelor of Science in Health Care Administration - Health Administration
The University of Toledo
Toledo, OH12.2014
High School Diploma - General Studies
Brookhaven High School
Columbus, OH06.2010
Skills
- Proofreading and Editing Abilities
- Multitasking Abilities
- Calendar Management Experience
- Advanced Microsoft Office
Volunteer Experience
Church of Pentecost, Food Pantry, 04/2015, 10/2016, Distributing variety of foods to the homeless people as well as clothes, Providing them shelter
References
References are based on request
Reading, Listening to Music
I tend to read anything i get my hands with during my relaxation or listen to any type of music
Timeline
Office Specialist
Ohiohealth Workhealth
01.2022 - 04.2023
Residential Support Specialist
ADD/Hattie Larlham
06.2015 - 05.2021
Health Care Administration Internship (Human Resource Department)
The University of Toledo Medical Center
08.2014 - 12.2014
Customer Service/Student Ambassador
The University of Toledo Medical Center
08.2012 - 05.2013
Bachelor of Science in Health Care Administration - Health Administration
The University of Toledo
High School Diploma - General Studies
Brookhaven High School
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