Sheena Weiss
Santa Clara,CA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Office Specialist
Santa Clara Valley Water District
San Jose, Ca
01.2021 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Received and routed business correspondence to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Special Needs Caregiver/ Personal Assistant
Special Home Needs
San Jose, CA
01.2011 - 12.2020
- Administration of medication to patient
- Responsible for all household duties including shopping, cooking, maintenance
- Assisted client with bathing, dressing, and other personal hygiene needs
- Arranging travel, international and domestic for household
- Organized activities to assist in the cognitive and personal well being of patient
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
Administrative Assistant
Teksystems
San Jose, CA
01.2014 - 07.2016
- Maintained records for management on budget and monthly spending
- Submitting background checks and drug tests
- Create signage and pamphlets for services
- Setting up on boarding paperwork for new clients
- Coordinate in office events
- Answering phones and delegating calls
- Train and develop new employees on policies
- Handled client correspondence and tracked records to foster office efficiency.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Customer Service Associate
Trader Joes
Cupertino, Ca
01.2006 - 01.2014
- Provided general information of products and services required
- Greet customers and assist with inquiries regarding store and merchandise
- Loaded, unloaded and stocked daily shipments
- Trained and facilitated new associates
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
High School Diploma -
Westmont High School
Campbell06.2004
Licensed Vocational Nursing - Nursing
Unitek College
San Jose08.2018
Skills
- Switchboard Operation
- Patient/Client Care
- Reliable and Punctual
- Mail Sorting and Routing
- Problem Solving
- Data Entry
- Prioritization and Time Management
- Editing and Proofreading
- Self-Motivated
- Attention to Detail
Timeline
Office Specialist
Santa Clara Valley Water District
01.2021 - 07.2021
Administrative Assistant
Teksystems
01.2014 - 07.2016
Special Needs Caregiver/ Personal Assistant
Special Home Needs
01.2011 - 12.2020
Customer Service Associate
Trader Joes
01.2006 - 01.2014
High School Diploma -
Westmont High School
Licensed Vocational Nursing - Nursing
Unitek College