Caressa Dawn Gustafson
Virginia,MN
Summary
Results-driven Sales Coordinator and Designer with expertise in sales coordination, inventory management, and client-focused design. Proven ability to enhance customer satisfaction through effective collaboration and data-driven insights.
Overview
8
8
years of professional experience
Work History
Sales Coordinator/Designer
Menards
Virginia, MN
06.2025 - Current
- Coordinated sales orders and inventory management, ensuring timely fulfillment and customer satisfaction.
- Developed and maintained strong relationships with vendors to optimize product sourcing and availability.
- Analyzed sales data to identify trends and provide actionable insights for inventory planning.
- Assisted in executing promotional campaigns, contributing to increased product visibility and sales growth.
- Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.
- Mentored junior designers, fostering culture of continuous learning and professional growth.
- Enhanced user satisfaction with introduction of user-centered design practices.
- Collaborated with senior management to develop, review and finalize design concepts.
- Provided guidance and advice to junior design team members on design-related matters.
- Applied skill in color theory and composition to bring client visions to fruition.
- Created sketches and technical drawings to present design concepts to clients.
- Managed over 50 Calls/Customers daily
- Helped my team achieve achieve top ranking in insurances sold.
Inventory Specialist/Management Team Member
Menards
Virginia, MN
10.2024 - 06.2025
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Conducted regular audits to maintain accuracy in inventory records and identify variances.
- Trained staff on inventory management procedures and best practices for accuracy.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Streamlined inventory management processes, significantly reducing time spent on stock audits.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Managed over 50 Calls/Customers Daily
Sales/Paint Technician
Menards
Virginia, MN
08.2023 - 10.2024
- Operated and maintained paint mixing equipment for optimal color accuracy.
- Ensured proper labeling and storage of paint products to enhance inventory organization.
- Assisted customers with product selection, providing expert advice on paint types and finishes.
- Conducted quality control checks on mixed paints, ensuring consistency and adherence to standards.
- Adhered to environmental regulations by properly disposing of hazardous materials and maintaining ventilation equipment.
- Developed expertise in multiple paint systems, increasing versatility as a technician and expanding service offerings for clients.
- Streamlined painting processes by developing customized spray patterns for various vehicle models.
- Reduced material waste with efficient paint application methods, contributing to cost savings.
- Optimized equipment usage by performing regular maintenance checks, prolonging tool life and minimizing repair costs.
- Performed thorough inspections of completed work, ensuring consistency in appearance and meeting client expectations.
- Custom mixed colors to match customers' desired color.
- Turned dials, hand wheels, valves or switches to regulate conveyor speeds, machine temperature, air pressure and circulation.
- Managed over 50 Calls/Customers Daily
- Helped my team achieve an award for highest volume of paint sold through the Midwest.
Order Pickup Coordinator
Menards
Virginia, MN
02.2022 - 08.2023
- Coordinated inventory management processes to ensure product availability and minimize stock discrepancies.
- Developed training materials for new team members, enhancing onboarding experience and knowledge retention.
- Streamlined communication between departments to improve workflow efficiency and project coordination.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed over 50 Calls/Customers
Company Secretary
LifeWay
Hibbing, MN
05.2018 - 08.2020
- Conducted research on regulatory changes, advising leadership on compliance impacts.
- Streamlined document management processes, reducing turnaround time for approvals and filings.
- Handled sensitive employee matters with discretion, ensuring compliance with labor
- Laws while protecting both company interests and employee rights.
- Reduced legal risks by proactively monitoring changes in laws and regulations applicable to the company''s operations.
- Coordinated seamless annual general meetings by meticulously organizing logistical details, preparing necessary documentation, and communicating effectively with stakeholders.
- Assisted in the successful completion of legal compliance audits by maintaining accurate records and providing timely information.
- Supported management decision-making processes with thorough research and analysis of relevant industry trends and regulations.
- Streamlined internal communication channels by creating a centralized database for key company documents and policies.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered multi-line phone system and enthusiastically greeted callers.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Increased Sales by 15%
Education
Bachelor in Business - Business And Management
Colorado State University Global
Colorado 05.2033
Certificate of Business And Leadership - Business Communication
Harvard University
Cambridge, MA01.2026
Skills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Goal-oriented mindset
- Effective negotiation
- Issue resolution
- Team building
- Records management
- Complex Problem-solving
- Upselling and cross selling
Timeline
Sales Coordinator/Designer
Menards
06.2025 - Current
Inventory Specialist/Management Team Member
Menards
10.2024 - 06.2025
Sales/Paint Technician
Menards
08.2023 - 10.2024
Order Pickup Coordinator
Menards
02.2022 - 08.2023
Company Secretary
LifeWay
05.2018 - 08.2020
Bachelor in Business - Business And Management
Colorado State University Global
Certificate of Business And Leadership - Business Communication
Harvard University