CAREY COBURN
Allen,TX
Summary
General Manager with over a decade of experience in enhancing productivity and driving customer satisfaction. Expert in workflow planning, customer retention, and performance improvement, fostering a collaborative culture and strategic vision. Proven track record in exceeding team goals and developing innovative systems to streamline operations.
Driven Merchandising Manager with number years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers.
Overview
23
23
years of professional experience
Work History
General Manager
Fossil
04.2013 - Current
- Travel to various locations in North america to develop managers and associates
- Mentor and develop district managers and associates, ensuring alignment with company standards
- Lead onboarding and training for new hires, enhancing their understanding of company policies
- Delegate tasks, set priorities, and achieve team goals through effective leadership
- Analyze and improve processes to boost productivity and operational efficiency
- Design and maintain visual merchandising displays, ensuring brand consistency and customer engagement
- Spearhead district-wide leadership development, fostering a unified culture and driving team performance to surpass goals across multiple locations
- Optimize store productivity through strategic staffing, performance monitoring, and innovative process improvements, ensuring consistent brand representation
- Design captivating visual merchandising strategies, differentiating from competitors and enhancing brand identity through creative displays and fixtures
- Mentor and train team members in visual merchandising techniques, equipping them to create impactful displays aligned with corporate standards
- Analyze market trends and competitor activities, identifying opportunities to refine visual merchandising approaches for maximum customer engagement
- Spearhead district-wide leadership initiatives, fostering a unified culture and driving team performance to exceed goals across multiple locations
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs, policies and elevated standards
- Created culture of all for one
- Delegated work to staff, setting priorities and goals
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Strengthened workflow productivity by hiring and managing staff and maintaining tenure within stores
- Prepared work schedules to verify proper floor coverage, monitored employee performance and identified performance gaps for corrective action
- Coordinated training activities for employees to ensure compliance with company policies and procedures
- Analyzed existing processes and help develop new systems as needed to enhance overall productivity
- Explain product features and benefits to company staff members and customers
- Created cohesive displays that highlighted products, maximize space, and reinforced brand identity
- Manage the design of window displays and in store fixtures to ensure consistency with corporate standards
- Executed marketing campaigns through creative visuals that effectively communicate key messages to customers
- Provided guidance on best practices for visual merchandising techniques such as color blocking layering asymmetry
- Monitored competitors activities related to visual merchandising; identified opportunities to differentiate company's offerings
- Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays according to corporate visual standards
- Change or rotated window displays, interior display areas or signage to reflect changes in inventory or promotions offerings
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Monitored stock levels, performing regular audits of store inventories in order to identify any discrepancies between actual stock levels versus those reflected in system records
- Inventory cycle counts
- Restock shelves with current merchandise and attractive displays to promote sales and or highlight promotions
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products
- Recruited, train and supervise new employees
- Created schedules moderated payroll to remain within budget
Women's Clothing Buyer
Apropos
10.2001 - 03.2013
- Solicited bids from vendor candidates, formalizing best offers to facilitate creation of optimal contracts.
- Developed strong relationships with key suppliers, ensuring access to exclusive products and advantageous pricing structures.
- Coordinated returns of damaged goods and replacement items.
- Advanced knowledge of procurement, vendor management, and negotiation skills to perform consistently above expectations.
- Cultivated relationships with suppliers, vendors and customers through proper communication and prompt conflict resolution.
- Enhanced customer satisfaction by curating a diverse range of high-quality clothing options tailored to target demographics.
- Assessed existing orders to determine action for expediting or de-expediting for optimal delivery.
- Resolved any issues arising from customer complaints or supplier discrepancies in a timely manner, maintaining a reputation for excellent service.
- Communicated with vendors to resolve problems with timeliness and product quality.
- Collaborated with internal teams to enhance visual merchandising strategies, boosting store appeal and customer engagement.
- Regularly attended industry trade shows and events, staying informed about emerging fashion trends and competitor offerings.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Determined lowest possible cost, factoring in quality and reliability, and negotiated favorable contracts.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Managed and maintained purchase orders and invoices.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Established relationships with vendors to secure competitive pricing and discounts.
- Evaluated product quality and vendor performance to maintain quality standards.
- Studied and monitored market trends to identify potential suppliers.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Created engaging POP displays that effectively promoted high-margin items, increasing impulse purchases from customers.
- Conducted regular competitor analysis, staying informed of industry trends and adjusting visual merchandising strategy as needed to maintain a competitive edge.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Developed planograms based on best-selling products, optimizing merchandise visibility and accessibility for shoppers.
- Trained new staff on visual merchandising standards and practices, ensuring brand consistency across all departments.
- Facilitated workshops on visual merchandising techniques, sharing best practices with peers and enhancing team skills.
- Developed themes, props and lighting for merchandise displays.
- Created visual displays to highlight new and featured products.
- Proposed new ideas and concepts to enhance merchandise displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
Education
VISUAL COMMUNICATIONS -
Ohio State University
Columbus, OH08.1997
UNDECIDED -
Columbus College of Art and design
Columbus, OH08.1996
DIPLOMA -
Wapakoneta Senior High
Wapakoneta, OH01.1996
Skills
- Branding
- Expense control
- Sales
- Business development
- Customer relationship management
- Workflow planning
- Loss prevention
- Schedule management
- Staff supervision
- Customer retention
- Staffing retention
- Operations oversight
- Performance improvement
- Employee development
- Training program implementation
- Merchandising manager
- Visual merchandising
Timeline
General Manager
Fossil
04.2013 - Current
Women's Clothing Buyer
Apropos
10.2001 - 03.2013
VISUAL COMMUNICATIONS -
Ohio State University
UNDECIDED -
Columbus College of Art and design
DIPLOMA -
Wapakoneta Senior High
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