Carey Goff
Dayton,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Server/Customer Service Associate
Grandma's Kitchen
08.2018 - 02.2023
- Provided training and support to new associates to help provide high-quality customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted visitors, answered questions and accepted payments.
- Developed and maintained positive relationships with customers to enhance service.
Education
Certificate - LPN
Clark State Community College
Springfield, OH08.2010
High School Diploma -
Miamisburg High School
Miamisburg, OH06.2001
Skills
- Preparation of Demonstrations
- Customer Relationship Management
- Safety Regulations
- Quality Assurance
- Customer Service
- Verbal Communication
- Customer Complaint Resolution
Timeline
Server/Customer Service Associate
Grandma's Kitchen
08.2018 - 02.2023
Certificate - LPN
Clark State Community College
High School Diploma -
Miamisburg High School
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