Makayla Causey
Mobile,AL
Summary
Hardworking Warehouse worker with history of success working in warehouse and similar environments. Safely and skillfully operates transportation vehicles and other warehouse equipment. Delivers thorough inventory control and accurate documentation.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Alorica
08.2022 - 04.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered live online chats to give quick answers and solve problems faster.
- Conducted quality assurance reviews of website to maintain accuracy of online booking tool.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Fulfillment Associate
Amazon
11.2019 - 08.2022
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Managed timely and effective replacement of damaged or missing products.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Transported merchandise pallets to move in warehouse.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Dock Associate
Dillard's
03.2017 - 09.2019
- Inspected cargo for proper packaging to meet safety and security regulations.
- Operated cranes to safely move and load heavy items onto ships and trucks.
- Operated forklifts and other equipment to move items between storage, staging, trucks and sales floor.
- Used correct handling procedures to minimize risk of damage to items.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Organized warehouse stock and delivered product to sales floor.
Education
Bachelors - Medical Insurance Billing
DeVry University
Villa Park, ILSkills
- International Shipments
- Inspect Material
- Lifting and Sorting
- Forklift Operation
- Warehouse Environment Safety
- Quality Control
- Preparation of Demonstrations
- Software Troubleshooting
- First-Tier Technical Support
- Inventory Control
- Safety Rules
- Operation and Control
Timeline
Customer Service Associate
Alorica
08.2022 - 04.2023
Warehouse Fulfillment Associate
Amazon
11.2019 - 08.2022
Dock Associate
Dillard's
03.2017 - 09.2019
Bachelors - Medical Insurance Billing
DeVry University