Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
8
8
years of professional experience
Work History
Sales Associate
The Toy Company
06.2023 - Current
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Prepared merchandise for sales floor by pricing or tagging.
Managed returns, exchanges and refunds in accordance with store policy.
Shift Manager, Swim Instructor, Lifeguard
SafeSplash Swim School
10.2020 - 11.2022
Exercised composure under pressure and in escalated customer service scenarios.
Corresponded with parents
Proficient in internal computer system
Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Monitored safety of guests in and around swimming pool.
Sales Associate
St. Mary's Bookstore
06.2019 - 03.2020
Prepared merchandise for sales floor by pricing or tagging.
Corresponded with customers over phone
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
After School Care Assistant
St. Edward's Catholic School
10.2018 - 08.2019
Arranged Food for Snacks
Responded to Parents' Questions and Concerns
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Library Assistant
McKenna Library
09.2015 - 05.2018
Documented Students Book Rental
Educated Students of Library Systems
Organized Books on Dewey Decimal System
Promotions Director Assistant
Mid-West Family Broadcasting
06.2016 - 08.2016
Imported Data
Supervised Merchandise Sales
Campaigned for Radio Station
Traveled for Radio Hosting Events
Collaborated with media representatives to optimize coverage of special events.
Education
Bachelor of Arts - Business
Holy Cross College
Notre Dame, IN
2018
Skills
Performance Tracking and Evaluations
Verbal and Written Communication
Interpersonal Skills
Opening and Closing Procedures
Guest Satisfaction
Proficient using internal computer system; iClassPro
Service Year Experience
Love Good Apprentice
2018-2019, 2019-2020 school years
Directed Youth Groups
Enhanced Communication Skills through podcasts and blog
Fostered Self-Knowledge through daily formation and weekly house discipleship
Disciple Young Women
Hosting Events
Planned weekly groups as well as special events and overnight retreats.