Summary
Overview
Work History
Education
Skills
Critical Skills
Volunteer Experience
Training
Honors And Recognitions
Timeline
Generic

Cari Hess

Rossford

Summary

Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Ver-A-Fast
Rossford
03.2025 - Current
  • Demonstrated exceptional written and verbal communication skills through diverse call campaigns.
  • Conducted cold calling to generate new business opportunities.
  • Performed verification calls to confirm customer information effectively.
  • Executed appointment setting to facilitate client meetings.
  • Led B2B lead generation efforts to expand market reach.
  • Administered survey questionnaires to gather valuable feedback.
  • Managed customer service overflow to ensure timely responses.

Billing Specialist

Gentiva
06.2023 - 06.2024
  • Maintained updated files to reflect current changes promptly.
  • Gathered information from home health and hospice offices efficiently.
  • Processed Medicare claims to appropriate carriers without delays.
  • Handled claims for insurance companies, clients, and agencies accurately.
  • Researched discrepancies in payments that did not match billing records.
  • Reviewed suspended, denied, or rejected claims, making necessary corrections for resubmission.
  • Communicated with field offices to gather essential information for billing and collections.
  • Ensured confidentiality of sensitive information throughout all processes.

Supply Chain Technician

Mercy Health St. Vincent's Medical Center
Toledo
11.2022 - 06.2023
  • Executed functions as site receiving agent, including training on MMIS application and completing data entry.
  • Managed stock replenishment and maintenance, ensuring compliance with expiration dates and proper rotation.
  • Maintained cleanliness of stock locations, including cleaning and storing moveable medical equipment.
  • Researched potential suppliers for new item requests to enhance inventory options.
  • Led and participated in cycle counts and periodic inventories as directed by management.
  • Reconstituted critical care carts and trays according to established protocols.
  • Transported equipment, supplies, specimens, and mail efficiently to meet customer requirements.
  • Contributed to performance improvement initiatives under supervision.

Hazmat Specialist, GS-9

180th Fighter Wing, Logistics Readiness Squadron
Swanton
01.2020 - 08.2022
  • Managed ordering, receiving, and disbursing hazardous materials for 180th Fighter Wing.
  • Performed inventory control, ensuring accurate receipt, storage, and issuance of assets.
  • Conducted regular inspections to evaluate inventory management activities and identify property issues.
  • Determined condition of received property and identified hazardous classes for shipping documentation.
  • Executed shelf-life inspections of stock to maintain quality standards.
  • Developed and implemented improved procedures for efficient storage of property.
  • Coordinated with maintenance on repairable component actions to ensure compliance.
  • Maintained customer service database, addressing inquiries and discrepancies promptly.

Materiel Manager, WG-6

180th Fighter Wing, Logistics Readiness Squadron
Swanton
10.2018 - 01.2020
  • Managed materiel management systems for inventory control and asset transactions.
  • Conducted inventories, ensuring timely resolution of discrepancies.
  • Inspected and evaluated inventory management practices to maintain accuracy.
  • Determined condition of received property, identifying classified and sensitive assets.
  • Performed shelf-life inspections on stock to ensure compliance with safety standards.
  • Developed improved storage methods for efficient asset management.
  • Planned utilization of storage facilities for optimal space management.
  • Coordinated transfer process for updated uniform styles across all personnel.

Education

High School Diploma -

Anthony Wayne High School
Whitehouse, OH
05.2017

Some College (No Degree) - Supply Chain Management

Bowling Green State University
true

Skills

  • Microsoft Office applications
  • Customer service and support
  • Data entry and claims processing
  • Problem solving
  • Effective communication
  • Time management
  • Inventory management
  • Project management

Critical Skills

  • Discipline, being able to make sure goals and requirements are being met without direct supervision.
  • Working in Materiel Management for the 180th Fighter Wing, my supervisors can give me daily tasks and extra projects and know that they will be done in a timely manner with no supervision.
  • Ran the Hazmat building for the whole 180th Fighter Wing by myself and ensured all tasks and daily requirements are met.
  • Class taken in Microsoft Excel and proficient in all Microsoft office applications.

Volunteer Experience

Chair- Morale Committee, Logistics Readiness Squadron, 180th Fighter Wing, Responsible for planning fundraisers and events for the Logistics Readiness Squadron., Keeping track of finances for the morale committee and submitting financial reports at the end of the year., Ordering any gifts or plaques for new parents, retirees, and ceremonies.

Training

  • 3-Level Materiel Management Apprentice Course, 03/01/18, 05/01/18
  • 5-Level Materiel Management Journeyman Course, 05/01/18, 08/01/18
  • Airman Leadership School, 07/01/20, 09/01/20
  • 7-Level Materiel Management Craftsman Course, 01/01/22, 07/01/22
  • Inspector Training Course, 01/01/19

Honors And Recognitions

  • Coined by Command Chief, 180th Fighter Wing, 04/01/19
  • Good Order Morale and Discipline award, 180th Fighter Wing, 03/01/22
  • Received all outstanding ratings on last performance evaluation.

Timeline

Customer Service Representative

Ver-A-Fast
03.2025 - Current

Billing Specialist

Gentiva
06.2023 - 06.2024

Supply Chain Technician

Mercy Health St. Vincent's Medical Center
11.2022 - 06.2023

Hazmat Specialist, GS-9

180th Fighter Wing, Logistics Readiness Squadron
01.2020 - 08.2022

Materiel Manager, WG-6

180th Fighter Wing, Logistics Readiness Squadron
10.2018 - 01.2020

High School Diploma -

Anthony Wayne High School

Some College (No Degree) - Supply Chain Management

Bowling Green State University
Cari Hess