Thelma Gonzalez
Houston
Summary
Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Negative LBS
01.2025 - Current
- Provided detailed information about products, services, and company policies to assist customers effectively.
- Processed orders, returns, refunds, and updated customer accounts to ensure satisfaction.
- Documented customer interactions and inquiries in internal database to maintain accurate records.
Document Processor
ASAP Credit Repair
01.2020 - 01.2025
- Reviewed customer information for accurate entry into system to support dispute resolution.
- Prepared letters for timely distribution to ensure customer communication.
- Printed and organized documents to streamline filing process.
Customer Service Cashier
Cato Fashion
01.2017 - 01.2020
- Managed cash registers and monitored cash flow, maintaining security and accuracy.
- Processed customer transactions efficiently at checkout, ensuring accurate and timely service.
- Facilitated various payment methods for customer purchases, enhancing checkout convenience.
Education
High School -
Northbrook High School
Houston, TX01.2017
Skills
- Order processing
- Account management
- Inventory management
- Data entry accuracy
- Microsoft Office applications
- Spreadsheet management
- Attention to detail
- Conflict resolution
- Active listening skills
Languages
- Spanish
- English, Full Professional Proficiency
- Spanish, Fluent enough to work entirely in either
Timeline
Customer Service Representative
Negative LBS
01.2025 - Current
Document Processor
ASAP Credit Repair
01.2020 - 01.2025
Customer Service Cashier
Cato Fashion
01.2017 - 01.2020
High School -
Northbrook High School