Cari Murray
Humble,TX
Summary
Overtime I have developed strong customer service, multitasking, and time-management skills. I am devoted to giving every customer a positive and memorable experience. I am a proactive and versatile professional, with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting my teams success and achieving positive results.
Overview
10
10
years of professional experience
Work History
CSR - Customer Service Representative
Progressive
06.2022 - Current
- Answer customer calls regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, and assisting with mail.
- Supporting customers by providing helpful accurate information, Engaging with customers each interaction to reinforce that they are prioritized making sure to deliver promptly and professionally on all stated needs.
- As well as advocating for Progressive products and services to meet customer needs.
- Resolving the issue the first time ensures understanding and minimizing the need for call backs.
- Navigating systems and efficiently using guidelines to meet state requirements for Accuracy.
Lead Customer Experience Rep
Humana Pharmacy
02.2020 - 06.2022
- As a Remote Mail Order Lead Representative my responsibilities are to answer a variety of customer, and team member inquiries. Pertaining to home delivery pharmacy products, the customers insurance benefits as well as prescription medications.
- Also taking Supervisor Calls to de-escalate customer grievances, and answering technical questions in a Teams Chat environment.
- Efficiently completing multiple tasks while interacting on calls with the members. Such as placing orders, submitting New prescription requests via fax, making outbound calls to providers for Fax Verification, Ensuring the Member's experience is effortless.
Temp. Assistant Manager
Winners Learning Center
05.2019 - 01.2020
- To Supervise the preschool facility, helping to facilitate a clean and safe environment. Completing daily tasks such as managing paperwork containing personal health information, creating reports for parents.
- Also collecting payment for tuition. Providing exceptional customer service when communicating with the parents in regards to the needs of their children.
- To ensure the children's safety by maintaining ratio and keeping a name to face head count on an hourly basis, as well as removing noticeable safety hazards amongst the classroom.
- Maintaining the facilities teacher to student ratio on an hourly basis, as well as helping the students transition within the facility from classroom to classroom.
- Maintaining children's hygiene by routinely diapering, potty training and continuously handwashing. As well as making sure that they have clean clothing, and clean faces at all times.
- Also providing the appropriate portioned meals and assuring that they are prepared within the state health regulations, making sure to always wear gloves when serving food.
Home Care Manager
Sorella Senior Care
08.2016 - 01.2018
- Assist in creating a safe and comfortable environment for Elderly and Disabled Patients.
- Assisting the patients with getting through their daily routines involving a variety of household tasks, or physical needs attributed to hygiene or lack of mobility.
- Assisting the patients with contacting their Health Care, and Pharmacy Providers to ensure the patients are up to date with their prescriptions and doctors appointments.
- Providing the patients with transportation to and from Grocers, and any Provider Appointments.
Skills
- Problem resolution
- Communication
- Recordkeeping
- Collaboration
- Data entry
- Microsoft Word
- MS office
- Good Telephone Etiquette
- Analytical and critical thinking
- Multitasking Abilities
- Typing speed and accuracy
- Excellent active listener
- Proactive thinking
Timeline
CSR - Customer Service Representative
Progressive
06.2022 - Current
Lead Customer Experience Rep
Humana Pharmacy
02.2020 - 06.2022
Temp. Assistant Manager
Winners Learning Center
05.2019 - 01.2020
Home Care Manager
Sorella Senior Care
08.2016 - 01.2018