Daniel Kemp
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to multitask effectively. Committed to building and maintaining professional relationships to drive business results and increase profitability. Astute call center professional with exceptional communication skills to navigate challenging customer interactions. Demonstrates excellent organizational abilities and talent for overcoming customer objections. Self-motivated and a true team player, consistently contributing to team success.
Overview
6
6
years of professional experience
Work History
CSR - Customer Service Representative
Anticimex - Clarks Termite and Pest Control
06.2023 - 09.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
CSR - Customer Service Representative
OneSupport
07.2020 - 06.2023
- Doing inbound and outbound calls while also assisting agents with completing and helping customers
- Able to work independently and in a small team environment
- Having a positive attitude when delivering valuable and professional customer support services to customers
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- To meet deadlines.
Customer Service Associate
Lowes Home Improvement
11.2019 - 07.2020
- Take customers' orders while providing customer service with an emphasis on courtesy
- Assisting customers with their orders and communicate positively in a friendly manner
- Asking questions to determine, verify and solve problems
- Play a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all the customers' needs are met
- Interacting with customers to provide information in response to inquiries about processes, products, or services; handle and resolve complaints; or refer complex matters to professional or managerial staff.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Frozen/Dairy Associate
Walmart
06.2018 - 11.2019
- My responsibilities consist of taking the frozen products from the stores freezer and put them on the designated shelves for the customer to purchase
- Provides quality customer service by effectively communicating with customers to answers questions; locates and retrieves merchandise, and provides requested assistance concerning price and product availability of grocery items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Education
High School Diploma -
Sumter High School
Sumter, SC06.2013
Skills
- Call center experience
- Complaint Handling
- Scheduling
- Data Entry
- Appointment Scheduling
- Data Collection
- Product Knowledge
- Problem Resolution
- Account updating
- Complaint resolution
- Service Upselling
- Critical Thinking
Timeline
CSR - Customer Service Representative
Anticimex - Clarks Termite and Pest Control
06.2023 - 09.2024
CSR - Customer Service Representative
OneSupport
07.2020 - 06.2023
Customer Service Associate
Lowes Home Improvement
11.2019 - 07.2020
Frozen/Dairy Associate
Walmart
06.2018 - 11.2019
High School Diploma -
Sumter High School
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