Caridad Hernandez
Norcross,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
GAMA VALUE, LLC
Norcross , GA
2022.07 - 2024.01
- Organized and maintained filing systems for documents and records.
- Greeted visitors, clients and guests in a professional manner.
- Served as contact person and source of information to maintain good communication with clients.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls and recorded accurate messages.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Assistant
BSAFECPR/EHS, LLC
Atlanta , GA
2017.06 - 2022.07
- Received and distributed mail, letters and packages.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Monitored office services mailbox for business support needs and requests.
- Offered reception coverage to relieve staff during absences or breaks.
- Broke down boxes for garbage and recycling.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Served as contact person and source of information to maintain good communication with clients.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls and recorded accurate messages.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA2004-05
Skills
- Complaint Resolution
- Report Generation
- Consultative Sales
- Paperwork Processing
- Team Work
- Multitask
- Excellent Customer Service
Timeline
Customer Service Representative
GAMA VALUE, LLC
2022.07 - 2024.01
Assistant
BSAFECPR/EHS, LLC
2017.06 - 2022.07
High School Diploma -
Stockbridge High School
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