Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Carie Babb

Carie Babb

Texas City,TX

Summary

Results-driven retail management professional to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Highly ambitious with excellent time management and recruiting skills. Very effective at promoting positive relationships, business development and team building.

Overview

13
13
years of professional experience

Work History

Store Manager

Xfinity branded, Blufox Mobile
Houston, TX
09.2021 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Coached associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings of over 80% average scores.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and business needs or requirements.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Rotated merchandise and displays to feature new products and promotions

District Manager

Gmet Communications Cricket Wireless
Dickinson, TX
08.2014 - 09.2021
  • Built positive and productive relationships with store and field leadership.
  • Supervised 10 locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Hired and led 10 managers and supervisors for cricket wireless retail stores
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Modeled best practices for sales and customer service.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Managed and motivated sales team to increase revenue month over month
  • Spearheaded routine operations and special program initiatives for regional group.

Customer Service Representative

CVS Pharmacy
Houston , TX
02.2006 - 09.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Education

College Degree - Applied sciences

Grayson County College
05.2011

Skills

  • Recruiting/Team Building
  • Retail/Sales Management
  • Revenue/Business Growth
  • Customer Relations
  • B2B
  • Loss Prevention
  • English - Written and Oral Expert
  • Telecommunications
  • Maximizing profitability
  • Team leadership and coaching
  • Goals and performance
  • Time Management

Accomplishments

  • Exceeded monthly store sales goals 8 months in a row.

Timeline

Store Manager

Xfinity branded, Blufox Mobile
09.2021 - Current

District Manager

Gmet Communications Cricket Wireless
08.2014 - 09.2021

Customer Service Representative

CVS Pharmacy
02.2006 - 09.2010

College Degree - Applied sciences

Grayson County College

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Carie Babb