Carie Zuelsdorf
Waukesha,WI
Summary
I am a hardworking employee with strong customer service and multitasking skills. I have always been devoted to giving our patients a positive and memorable experience. I always try to make sure them feel important, relaxed and cared for and not just another patient coming through the door.
I have a strong work ethic, dedicated to my work with a proactive and positive attitude. I have good communication skills, making sure I pass along vital information regarding my schedule, my department and patients.
Overview
9
9
years of professional experience
Work History
Patient Services Representative II
Aurora Medical Center Summit
Summit, WI
04.2015 - Current
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
- Entered new patient demographics into database system accurately and efficiently.
- Reviewed patient records for accuracy and completeness of data entry.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Collected copayments from patients at time of service.
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Assisted other departments with various tasks as requested by supervisor.
- Participated in team meetings to discuss new initiatives or process improvements.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed insurance verifications and authorizations to ensure coverage of services.
Education
High School Diploma -
Waukesha North High School
Waukesha, WI06-1987
Legal Secretary
Milwaukee Area Technical College
Milwaukee, WISkills
- Multitasking and Organization
- Customer Service
- Patient Registration
- Insurance Verification
- HIPAA Compliance
- Fee Collection
- Relationship Building
References
References available upon request.
Timeline
Patient Services Representative II
Aurora Medical Center Summit
04.2015 - Current
High School Diploma -
Waukesha North High School
Legal Secretary
Milwaukee Area Technical College
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