Carieli Fernandez
Cumming,GA
Summary
Results-driven Sales Associate with expertise in customer service and communication. Skilled in problem resolution and team collaboration, enhancing customer experiences and driving sales. Committed to achieving team goals and improving client satisfaction through effective needs assessment and service delivery.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Sales Associate
Metro by T-Mobile
Cumming, Georgia
03.2026 - 07.2026
- Supported customers with inquiries in selecting mobile plans and devices to meet their needs.
- Educated customers about device features and services provided by Cricket Wireless.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Processed customer transactions accurately using point-of-sale systems.
- Stayed updated on new products, promotions, and industry trends for effective selling.
- Welcomed customers to store and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained store cleanliness and organization to enhance customer experience.
- Ensured store cleanliness standards of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
Sales Associate
Cricket Wireless
Cumming, Georgia
04.2025 - 03.2026
- Assisted customers in selecting mobile plans and devices to meet their needs.
- Greeted customers and provided exceptional customer service.
- Educated customers about device features and services provided by Cricket Wireless.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organization to enhance customer experience.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Worked with fellow sales team members to achieve group targets.
Cashier
Alpha Halal Meat
Cumming, Georgia
07.2023 - 04.2024
- Operated cash register and processed customer transactions efficiently.
- Handled customer complaints with professionalism and courtesy to ensure satisfaction.
- Assisted customers in selecting halal meat products and answering inquiries.
- Maintained cleanliness and organization of the checkout area and store displays.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Followed safety protocols for food handling and cashier operations consistently.
Education
High School Diploma -
Forsyth Central High School
131 Almon C. Hill Dr, Cumming Ga 3004005-2027
Skills
- Point-of-sale operation
- Transaction processing
- Payment processing
- Sales techniques
- Sales development
- Customer needs analysis
- Customer service
- Client service
- Problem resolution
- Problem-solving
- Team collaboration
- Effective communication
- Verbal communication
- Energetic self-starter
- Conflict resolution
- Financial records analysis
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Sales Associate
Metro by T-Mobile
03.2026 - 07.2026
Sales Associate
Cricket Wireless
04.2025 - 03.2026
Cashier
Alpha Halal Meat
07.2023 - 04.2024
High School Diploma -
Forsyth Central High School