Carina Burgos
Fresno ,CA
Summary
Proactive Property Manager and Customer Service Representative with extensive experience in tenant relations, property inspections, and dispute resolution. Skilled in managing high-stress situations, maintaining detailed records, and improving cash flow management. Bringing strong vendor relationships and expertise in digital filing systems to streamline operations and enhance service quality.
Overview
5
5
years of professional experience
Work History
Property Manager
Apartment Rentals, LLC
12.2023 - 07.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Processing applications on a timely manner.
Customer Service Representative
California Check Cashing Stores
10.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled sensitive client information discreetly and securely, adhering strictly to confidentiality guidelines outlined by the company''s privacy policy.
- Assisted clients in understanding complex loan terms, providing clear explanations and answering any questions they had.
- Improved loan approval rates by meticulously reviewing and verifying applicant financial information.
Property Manager
JMR Property Management .
01.2019 - 08.2022
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
- Negotiated favorable terms for property insurance policies, reducing premiums while maintaining adequate coverage.
- Administered detailed record-keeping systems to ensure compliance with federal housing laws and local ordinances governing residential properties.
- Developed strong relationships with local vendors to secure quality service at competitive prices for property maintenance needs.
Education
High School Diploma -
Roosevelt High School
Fresno, CASkills
- Staff Management
- Marketing and Advertising
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Bilingual
- Microsoft Excel
Timeline
Property Manager
Apartment Rentals, LLC
12.2023 - 07.2024
Customer Service Representative
California Check Cashing Stores
10.2022 - 09.2023
Property Manager
JMR Property Management .
01.2019 - 08.2022
High School Diploma -
Roosevelt High School