CARINA CARDOZA
El Paso
Summary
Dedicated Customer Service Professional with more than 10 years of experience creating positive customer experiences in fast-paced settings. Skilled in handling customer inquiries, resolving issues quickly, and providing friendly, efficient service. Known for maintaining accuracy, professionalism, and a genuine commitment to customer satisfaction while supporting both team and company success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Conduent HR Solutions
Remote
09.2022 - 04.2025
- Handled inbound customer service calls with professionalism and efficiency.
- Assisted customers with benefit-related questions and account inquiries.
- Worked remotely, demonstrating time management and self-discipline.
- Delivered excellent service while meeting call and resolution performance metrics.
- Assisted customers with inquiries and resolved issues promptly.
- Managed high-volume calls while maintaining a professional demeanor.
- Documented customer interactions accurately in the system.
- Provided support to employees regarding benefits inquiries and eligibility criteria.
- Collaborated with clients to gather necessary documentation for claims processing.
- Managed escalated issues by coordinating with various internal departments.
Service Assistant/Cashier/Expo
Corner Bakery Cafe
El Paso
06.2014 - 03.2022
- Greeted guests with friendliness and professionalism.
- Checked tables and removed all dishes, glassware and utensils when guests finished meals.
- Took food orders, refilled beverages and offered menu item recommendations.
- Operated cash register, collected payments, and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Answered phone calls to take phone orders and/or transfer calls to management.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions, provided store information, and directed customers.
- Executed cash transactions quickly and accurately.
- Packaged and placed orders in a fast-paced environment.
Sales Associate (Seasonal)
Aeropostale
El Paso
11.2013 - 12.2013
- Helped customers find products, answered questions, and offered advice.
- Arranged merchandise with signage and appealing displays to encourage sales.
- Maintained well-stocked and organized sales floor with latest merchandise.
Education
High School Diploma -
Canutillo High School
Canutillo, TXSome College - Business Accounting & Economics
El Paso Community College
El Paso, TXSkills
- Customer service
- Problem-solving
- Time management
- Active listening
- Attention to detail
- Typing proficiency
- Cash handling
- Phone etiquette
- Team collaboration
- Empathy and patience
- Professionalism & Dependability
- HIPAA compliant
Timeline
Customer Service Representative
Conduent HR Solutions
09.2022 - 04.2025
Service Assistant/Cashier/Expo
Corner Bakery Cafe
06.2014 - 03.2022
Sales Associate (Seasonal)
Aeropostale
11.2013 - 12.2013
High School Diploma -
Canutillo High School
Some College - Business Accounting & Economics
El Paso Community College