Carina Lopez
Mount Shasta,CA
Summary
Dependable Police Communications Dispatcher skilled in decision-making and communication. Proven ability to manage high-stress situations while maintaining confidentiality and training new staff for optimal performance.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Police Communications Dispatcher
Siskiyou County Sheriff's Office
Yreka, CA
05.2023 - Current
- Responded to emergency calls, prioritizing urgency and dispatching appropriate units.
- Monitored radio communications, ensuring clear and effective information relay between officers and command staff.
- Maintained accurate records of incidents and responses, facilitating timely follow-up actions.
- Assisted in training new dispatchers on protocols, systems, and emergency procedures.
- Coordinated multi-agency responses during critical incidents, streamlining communication efforts across departments.
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
Police Communications Dispatcher
Mt. Shasta Police Department
Mount Shasta, CA
07.2022 - 05.2023
- Adjusted work schedules and assumed additional duties to enhance department performance.
- Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
- Expedited response efforts by expertly utilizing mapping software to pinpoint precise locations of callers.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Police Communications Dispatcher
Weed Police Department
Weed, CA
06.2022 - 07.2022
- Participated in ongoing training for improved knowledge about protocols, policies, and procedures related to police communications work.
- Continually updated skills in new technologies, enhancing accuracy in dispatching processes.
- Operated multi-line phone system to manage emergency and non-emergency calls efficiently.
- Coordinated communication between law enforcement, emergency services, and community stakeholders.
- Monitored radio transmissions to ensure accurate information relay during critical incidents.
PSE Clerk
United States Post Office
Castella, CA
04.2022 - 07.2022
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Assisted customers with inquiries regarding services, tracking, and postage options.
- Maintained accurate records of transactions and inventory for accountability purposes.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Tickets and Season Pass Manager
Mt. Shasta Ski Park
Mount Shasta, CA
12.2014 - 03.2022
- Oversaw daily operations, ensuring efficient service delivery and guest satisfaction.
- Managed scheduling and labor allocation to optimize workforce productivity during peak seasons.
- Conducted performance evaluations, providing feedback and mentorship to improve team capabilities.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Barista
Starbucks
Weed, CA
04.2021 - 11.2021
- Provided exceptional customer service, enhancing overall customer experience.
- Prepared high-quality beverages in accordance with Starbucks standards.
- Maintained cleanliness and organization of workspace to ensure compliance with health regulations.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Pizza Maker
Say Cheese Pizza
Mount Shasta, CA
04.2019 - 11.2019
- Crafted high-quality pizzas using fresh ingredients and precise techniques.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
Cashier
Rite Aid
Mount Shasta, CA
02.2018 - 01.2019
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Assisted customers with product inquiries, ensuring high levels of satisfaction.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Restocked and organized merchandise.
Cashier
Ramshaw's Ace Hardware
Mount Shasta, CA
04.2017 - 08.2017
- Collaborated with team members to streamline checkout processes, enhancing efficiency.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Lake Siskiyou Resort
Mount Shasta, CA
06.2017 - 07.2017
- Managed inventory levels by restocking merchandise and organizing displays effectively.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers making boat reservations
Cashier/Cook
Burger King
Mount Shasta, CA
10.2014 - 02.2017
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Prepared food items according to strict quality standards, maintaining consistency across menu offerings.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in training new staff on operational procedures and customer service best practices.
Education
No Degree - Administration of Justice
Shasta College
Redding, CA06-2028
Nail Technician/Manicurist -
Shasta School of Cosmetology
Redding, CA12-2019
High School Diploma -
Mount Shasta High School
Mount Shasta, CA06-2016
Skills
- Reliability
- Decision-making
- Training
- Situational awareness
- Public safety awareness
- Crisis management
- Confidentiality
- Dependable and responsible
Certification
- CTO - Communications Training Officer
Timeline
Police Communications Dispatcher
Siskiyou County Sheriff's Office
05.2023 - Current
Police Communications Dispatcher
Mt. Shasta Police Department
07.2022 - 05.2023
Police Communications Dispatcher
Weed Police Department
06.2022 - 07.2022
PSE Clerk
United States Post Office
04.2022 - 07.2022
Barista
Starbucks
04.2021 - 11.2021
Pizza Maker
Say Cheese Pizza
04.2019 - 11.2019
Cashier
Rite Aid
02.2018 - 01.2019
Cashier
Lake Siskiyou Resort
06.2017 - 07.2017
Cashier
Ramshaw's Ace Hardware
04.2017 - 08.2017
Tickets and Season Pass Manager
Mt. Shasta Ski Park
12.2014 - 03.2022
Cashier/Cook
Burger King
10.2014 - 02.2017
No Degree - Administration of Justice
Shasta College
Nail Technician/Manicurist -
Shasta School of Cosmetology
High School Diploma -
Mount Shasta High School