Carina Ramirez
Houston,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Bellair Dental Group
Houston, TX
04.2024 - 12.2025
- Operated multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments for patients.
- Assisted staff with administrative tasks, including typing letters, filing documents, and managing scanning and copying.
- Performed data entry tasks into various computer systems accurately and promptly.
- Verified, updated and entered patient information into system.
- Processed insurance claims and verified patient eligibility.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Dental Receptionist
Houston Oral Surgery & Implant Center
Houston, TX
03.2022 - 03.2024
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Handled incoming calls, scheduled appointments, and confirmed patient visits to enhance patient experience.
- Scheduled appointments for patients' appointments.
- Verified patient's eligibility for benefits under various insurance plans.
- Collected and processed patient information and insurance details accurately.
- Collected patient payments while ensuring compliance with established policies and procedures.
- Obtained necessary prior authorization from insurance providers to ensure coverage.
- Managed administrative tasks including filing documents and preparing reports for efficient office operations.
- Created comprehensive treatment plans to address patient needs and goals.
Insurance Consultant
LA Insurance
Houston, TX
05.2019 - 03.2021
- Analyzed clients' financial positions, liabilities and assets to determine appropriate coverage levels.
- Analyzed client needs to recommend appropriate insurance coverage options.
- Conducted comprehensive reviews of existing policies, making recommendations for improvement or changes.
- Advised clients on the latest trends and developments in the insurance marketplace.
- Explained coverage options to potential policyholders, addressing questions and clarifying concerns to aid decision-making.
- Tracked renewal dates to keep policies current.
- Assisted customers in filing claims and providing necessary documentation upon request.
- Provided customer service support, responding to inquiries promptly and enhancing client satisfaction.
Education
High School Diploma - undefined
University Park Academy
Houston, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Office administration
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Bellair Dental Group
04.2024 - 12.2025
Dental Receptionist
Houston Oral Surgery & Implant Center
03.2022 - 03.2024
Insurance Consultant
LA Insurance
05.2019 - 03.2021
High School Diploma - undefined
University Park Academy