Cariondra Rolle
Fort Myers,FL
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Courtyard by Marriott
01.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Server
Waffle House
08.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Chilis
10.2020 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Dunbar High School
Fort MyersNo Degree - Professional Esthetics
Florida Academy
Fort MyersAssociate of Science -
Southern Technical College At Fort Myers
Fort Myers, FL04.2022
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Credit and cash payments
- Time Management
- Documentation
- Reservations
- Training and mentoring
- Conflict Management
Certification
- Adult/Infant/Child CPR & First Aid
- HIV/AIDs Certification
- ServSafe
Timeline
Front Desk Agent
Courtyard by Marriott
01.2024 - Current
Server
Waffle House
08.2023 - 01.2024
Server
Chilis
10.2020 - 08.2023
High School Diploma -
Dunbar High School
No Degree - Professional Esthetics
Florida Academy
Associate of Science -
Southern Technical College At Fort Myers
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