CARISHA PUMPHREY
Louisville,KY
Summary
A resourceful and meticulous IT support professional with a five-year track record in customer service roles, encompassing restaurant and assistant store management. Skilled in customer service, strategic problem-solving, and overseeing operations. Transitioning into IT, I have recently obtained certifications in Microsoft 365 Fundamentals and CompTIA Core 1. I am currently enrolled in a Tech Cohort, gearing up for the CompTIA A+ Core 2 exam. I am a results-driven enthusiast, committed to lifelong learning and innovation, recognized for applying analytical and creative thinking to effectively resolve challenges and drive impactful outcomes in dynamic settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cook Supervisor
Summa Dis, Summa Dat & More Comfort Food
Louisville, KY
07.2019 - 07.2024
- Monitored restaurant operations on a daily basis and ensured adherence to high standards of cleanliness and maintenance.
- Collaborated on menu development to drive improvements in customer satisfaction.
- Successfully oversaw inventory management and enhanced guest interactions, leading to improved service quality and increased customer retention.
- Contributed to increased foot traffic and revenue through collaboration on marketing strategies.
- Conducted consistent inventory audits, leading to minimized waste and increased cost savings by optimizing stock levels.
Customer Service/Pharmacy Technician
Chewy
Louisville, KY
08.2020 - 11.2020
- Ensured accuracy in providing information and support related to pet care and medications
- Provided consolation to bereaved clients through personalized gestures like sending flowers and cards
- Enhanced credibility through urgent resolution of discrepancies improving customer trust
- Provided empathetic support to grieving pet owners through personalized gestures in sensitive customer situations
- Collaborated with colleagues to successfully execute special tasks, elevating customer satisfaction amid challenging circumstances.
Assistant Store Manager
Dollar General
Louisville, KY
01.2020 - 06.2020
- Took charge of customer service activities, offering support to customers while effectively managing cash operations to boost overall satisfaction.
- Managed store operations, guaranteeing readiness and security during opening and closing procedures
- Played a key role in optimizing team performance by providing scheduling and training support
- Implemented measures to reduce discrepancies and optimize inventory processes, resulting in improved operational efficiency.
- Boosted customer experience scores by actively identifying and resolving concerns while also incorporating feedback.
Education
Skills
- Customer Service
- Detail Oriented
- Operations Support
- Motivational team management
- Problem-solving skills
- Operations Management
Certification
- Microsoft Certified Fundamentals – Microsoft Corporation.
- CompTIA A+ Technician - Computing Technology Industry Association - Core1 (CompTIA).
Timeline
Customer Service/Pharmacy Technician
Chewy
08.2020 - 11.2020
Assistant Store Manager
Dollar General
01.2020 - 06.2020
Cook Supervisor
Summa Dis, Summa Dat & More Comfort Food
07.2019 - 07.2024