Carisma Pereira
Summary
Dynamic and dedicated professional with experience at Sentara Northern Virginia Medical Center, excelling in patient registration and insurance verification. Proven ability to enhance patient satisfaction through effective communication and teamwork. Skilled in HIPAA compliance and adept at multitasking, ensuring efficient operations in high-pressure environments. Committed to delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Patient Access Registrar
Sentara Northern Virginia Medical Center
01.2025 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
2nd Assistant Manager
Yankee Candle
11.2021 - 02.2025
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
Library Volunteer
Dumfries Library
06.2017 - 03.2019
- Maintained clean, safe library environments for optimized customer comfort.
- Contributed to a well-organized and efficient library environment through regular sorting, shelving, and labeling of materials.
- Performed basic book reshelving and obtained items from book drop.
- Conducted circulation and shelving duties, maintaining orderly, organized displays.
- Facilitated a welcoming atmosphere for all visitors, addressing any concerns or issues promptly and professionally.
Education
High School Diploma -
Woodbridge Senior High School
3001 Old Bridge Road, Woodbridge, Va 2219206-2022
Skills
- HIPAA compliance
- Patient registration
- Payment processing
- Insurance billing
- Information collection
- Teamwork and collaboration
- Fee collection
- Friendly and outgoing
- Customer service
- Multitasking and organization
- Money handling
- Patient check-in
- Phone and email etiquette
- Data entry
Accomplishments
- Achieved the Best Guest Experience Award in 2023 by effectively helping guests with exponential customer service skills.
Timeline
Patient Access Registrar
Sentara Northern Virginia Medical Center
01.2025 - Current
2nd Assistant Manager
Yankee Candle
11.2021 - 02.2025
Library Volunteer
Dumfries Library
06.2017 - 03.2019
High School Diploma -
Woodbridge Senior High School
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