Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carisma Ausby

125 Nw 81st,OK

Summary

Dynamic customer service professional with a proven track record at Ttec, excelling in problem resolution and relationship building. Leveraged active listening and critical thinking to enhance service delivery, leading to a significant reduction in response times. Committed to fostering collaborative environments and mentoring peers for improved team performance.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Ttec
Oklahoma City, OK
03.2020 - 06.2026
  • Documented and tracked customer interactions in CRM system to enhance service delivery accuracy.
  • Trained new team members on customer service protocols and best practices for improved performance.
  • Identified recurring issues and collaborated with management to implement process improvements, reducing response times.
  • Developed comprehensive knowledge base to streamline responses and enhance team productivity during peak hours.
  • Led initiatives to improve customer feedback collection methods, driving actionable insights for service enhancements.
  • Mentored junior representatives on conflict resolution techniques, cultivating a positive and supportive work environment.
  • Facilitated cross-departmental communication to address complex customer concerns, fostering collaborative problem-solving efforts.

Crisis Counselor

Red Rock Behavioral Health Services
Oklahoma City, OK
08.2019 - 05.2026
  • Delivered crisis intervention and support to individuals in acute mental health distress.
  • Assessed clients' needs and collaborated with multidisciplinary teams for optimal care strategies.
  • Developed and implemented coping strategies tailored to individual client situations.
  • Provided emotional support through active listening and empathetic communication techniques.
  • Documented client interactions and treatment progress in compliance with organizational protocols.
  • Participated in training sessions to enhance skills in crisis management and intervention techniques.
  • Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
  • Evaluated client outcomes to refine counseling approaches and improve service delivery effectiveness.

Education

High School Diploma -

Putnam City High
Oklahoma City, OK
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building
  • Call center experience
  • Conflict resolution

Timeline

Customer Service Representative

Ttec
03.2020 - 06.2026

Crisis Counselor

Red Rock Behavioral Health Services
08.2019 - 05.2026

High School Diploma -

Putnam City High